Debra Bryden

Debra Bryden About Me Location: Quellerina, Florida Contact number: - Email Address:-Home Language: English Objective Support experience and career Summary I am a driven and active individual. I enjoy helping other people to improve themselves and their knowledge. I have been an IT Administrator for many years. I enjoy new challenges, my first challenge in starting any new position is to get the IT department on track, to ensure policies and procedures are in place, as well as to ensure that all equipment is inventoried and in good working order. I have extensive analytical and software experience of investigating and diagnosing hardware, software and network problems, I am also multi-talented with good all-round skills, which includes good planning and administration of tasks and projects. I can develop and maintain close working relationships with other support and development teams. Have the personal drive to deliver a service that exceeds the expectations of colleagues and end users through a positive, well-structured and organised work ethic. Education Bachelor of Education | Third Year Student | UNISA • Intermediate and Senior Phase – Grade 4-9 • Started 2018 TEFL | January 2019 | TeachTEFL • 120 Hour TEFL Resuscitation Council of South Africa | June 2015 | Basic Life Support 1 Instructor • CPR • First Aid Office Reliance | Aug 2011|Joomla • Website design Damelin | Sept 2003 - Nov 2003 | Network Technologies N+ • IT Networking Damelin | Feb 2003 - Jun 2003 | Computer Technologies A+ • IT Hardware and Basics Randfontein High School | 1997 | Matric Exemption • Highest level at High School Current Experience Online English Tutor | January 2020 - Present Teaching English online as a second language to foreign students. Children and Adults. IT Experience Project Manager | Goodman Lantern | September 2016 – December 2019 Freelance work for a UK based company. I project managed our Software development team, ensuring all tasks are completed by each team member, I ensure all tasks were completed by their due dates. And assist all team members in completing all tasks. I manager the support desk, by supporting all customer support issues and queries IT Administration | PC Junction | May 2014 – Dec 2015 Assisting the Owner to grow the outsourcing side of the business. Business planning. Maintaining networks for a variety of clients. Installing and configuring desktop users. Email assistance – pop mail. Backup support. Antivirus support. Setting up and maintaining both WIFI networks and cabled networks. Hardware and software repairs. Printer support. ADSL support and installations. Supplying equipment. IT Administrator | Accsys (PYT) LTD – Business Connexion | Sept 2013 – April 2014 Server Administration – creating users, Administrating hosted exchange users, Data shared folders, user’s permissions. Antivirus updates, Backups – Veeam backups, Service packs, event log maintenance. Network maintenance and planning. Dealing with 3rd party support. 2 Procurement - quote for software and hardware, purchasing and dealing with accounts department for payments. Telkom – ordering new lines and share numbers. Equipment Audit. Printer support – dealing with 3rd party support for large network printers, and for services on all other printers. Installation of printers, configuring network printer and users. Installing and configuring servers. Wifi and cable network support and planning. Creating Policies and Procedures for IT equipment. Equipment labeling. Supporting and administrating VM Ware servers. IT Administrator Corporate Clients | Incredible Connection | April 2013 – Sept 2013 Assisting Corporate clients with network maintenance. Installing and configuring desktop users. Email assistance. Backup support. Antivirus support. Maintenance and configuration of Firewall. Support with Call logging system - Spiceworks. Assisting with Sharepoint database - intranet. Setting up and maintaining WIFI network and cabled network. Hardware and software repairs. Network Printer support. Salesforce support. Broadband support. Server Maintenance – updates, adding users and shared folders. IT Administrator | Optipharm Healthcare (PTY) LTD | June 2012 – March 2013 Server Administration – creating users, exchange users, Data shared folders, user’s permissions. Antivirus updates, firewall maintenance, VPN users, Backups – 3rd party offsite backups, Service packs, event log maintenance. Create PABX users and queues, installing and configuring phone instruments. Network maintenance and planning. Dealing with 3rd party support – WinRX and Scopserv. Procurement - quote for software and hardware, purchasing and dealing with accounts department for payments. Telkom – ordering new lines and share numbers. Equipment Audit. Printer support – dealing with 3rd party support for large network printers, and for services on all other printers. Installation of printers, configuring network printer and users. Installing and configuring servers. Pastel product support. Wifi and cable network support and planning. Support and maintenance of building UPS and Generator. Assisting with Clickatell reports. Creating Policies and Procedures for IT equipment. Biometric security support and configuration. Offsite server maintenance and backup support. Field Technician | PC Junction | April 2011 – May 2012 Maintaining networks for a variety of clients. Installing and configuring desktop users. Email assistance – pop mail. Backup support. Antivirus support. Setting up and maintaining WIFI network and cabled network. Hardware and software repairs. Printer support. ADSL support and installations. Supplying equipment Field Technician | Dynamic IT Consultants | April 2009 – Aug 2010 Network maintenance for a variety of clients. Installing and configuring desktop users. Email assistance – pop mail. Backup support. Antivirus support. Setting up and maintaining WIFI network and cabled network. Hardware and software repairs. Network Printer support. ADSL support and installations. Server Maintenance – updates, adding users and shared folders. Supplying equipment. Pastel support. 3 Dell Computers South Africa | June 2007 – April 2009 Notebook Support Agent | June 2007 – May 2008 Dell Business Support Agent | May 2008 – December 2008 Case Controller L2 | December 2008 – April 2009 Call Centre agent: Notebook Support Agent – Telephonic support of all warranty and out of warranty repairs on Dell notebooks & desktops. Dell Business Support Agent: Support clients in a business environment. Owning cases until resolved. Case Controller – L2: Dealing with escalations and Advanced technical support. Reviewing my teams’ cases to ensure resolution is gained within a reasonable time. Assisting the team with advice and support. Field Technician | McGaric Technology Corporation (PTY) LTD | Aug 2005 – May 2007 Network maintenance for a variety of clients. Installing and configuring desktop users. Email support. Backup support. Antivirus support. Setting up and maintaining WIFI network and cabled network. Hardware and software repairs. Network Printer support. ADSL support and installations. Server Maintenance – updates, adding users and shared folders. Supplying equipment. Pastel support IT Support | Sysman Public Safety Systems| June 2003 – July 2005 Internal IT support for the company. Installing and configuring desktop users. Email support. Backup support. Antivirus support. Setting up and maintaining WIFI network and cabled network. Hardware and software repairs. Network Printer support. Server Maintenance – updates, adding users and shared folders. Sourcing equipment. Pastel support Education Experience Tutor | Calibre Education | June 2016 – October 2017 Tutored students, grades 7-12, subjects: Biology, History, Tourism, CAT, Consumers and Geography. Planning and implementing lessons, following CAPS. Owner/Lecturer | Edubabe Roodepoort | July 2015 – February 2017 Running the schedule for all the courses offered by the business, doing all the advertising for the business both via email and Facebook. Corresponding with all clients both on the phone and via email. Procuring all equipment needed for the business. Running and keeping the books, both income and expense reports for the business. I am a Basic Life support Instructor, registered with the Resus Council of South Africa. I know and can teach the following courses: Advanced Childcare course, Early Childhood Development/Nursery School Teacher with First Aid/CPR course, Au Pair / Day Mother, Elderly Care course, Basic First Aid, CPR and Home Safety course, Basic Housekeeping course, Basic Cooking and Baking course, Advanced Cooking and Baking course. Troop Scouter | 1st Eagles Scout Group | February 2010 – April 2012 Ran a mixed Troop of girls and boy scouts. Planning and running programs, teaching skills, helping scouts to complete their skills level badge work. Organising, planning and running events, such as hikes, competitions 4 and camps. Running and maintaining the hall and equipment, including purchasing equipment. Sewing our Group scarves. Being secretary on our Group committee, taking and distributing minutes. Maintaining the expenditure of funds for each event. Keeping records of all badgework. Maintaining admin for the group, all equipment lists, roosters, certifications and letters needed for the group. Assistant Troop Scouter | 1st Eagles Scout Group | September 2003 – January 2010 Assisted to run a mixed Troop of girls and boy scouts. Planning and running programs, teaching skills, helping scouts to complete their skills level badge work. Organising, planning and running events, such as hikes, competitions and camps. Running and maintaining the hall and equipment, including purchasing equipment. Sewing our Group scarves. Being secretary on our Group committee, taking and distributing minutes. Maintaining the expenditure of funds for each event. Keeping records of all badgework. Maintaining admin for the group, all equipment lists, roosters, certifications and letters needed for the group. I also completed my Scout Warrant in 2004 and my Scout Woodbadge in 2009. Nursery school Care Worker | Multichoice Montesorri school | July 2003 – Aug 2005 I helped to take care of the 3-month -1-year old’s in the baby class. We would teach the babies how to play with the toys, help them learn to walk using the right toys, we would feed, change them and put them down for naps. We would play with them with educational toys to help stimulate them, especially large motor skills, and to help them learn through play. I also sourced and equipped the classroom with educational toys and maintained safety within the classroom and play area. I also looked after a down syndrome 8-year-old once a week during my time at the school. Au pair | UK London | March 2001 – February 2003 I worked for two families during my two years in the UK. The first family I worked for I was with them for 11 months, and I looked after a girl of 10 and a boy of 7, I took them to school every morning and fetch them from school in the afternoon, I helped them with homework and entertained them Monday – Saturday. I ran errands like washing, cooking and shopping, for the family and children. The second family I worked for a full year. I looked after 3 children, the eldest daughter was 12 and in high school, I would help her with homework in the afternoons. The son was 9 and the youngest daughter was 13 months, I would walk the son to school and back and help him with homework in the afternoons. I looked after the 13-month-old daughter all day, we would play games, read books, sing songs, and visit friends, go to playgroup. I would cook the children supper every weeknight before their parents got home for work for the day. I also become the neighbourhood babysitter and babysat for about 6 other families who were friends with the family. Skills • • • • • • Operating Systems – XP, Windows 7 & Windows 8 Desktop & Notebook Support MS Office & Outlook 2003, 2007, 2010, 2012 Server & SBS 2003, 2008, 2012 Server Support – install, upgrade, service packs Exchange Server 2003, 2008 5 • • • • • • • • • • • • • • • • • • • • • • • Server Administration and Setup, DNS, DHCP ADSL - installations and maintenance Scopserve PABX – Front End Support Firewalls – Endian, Pfsense Printer Support – Desktop and Network Cabling – crimping, patching, installing Helpdesk/ Call Center telephonic support of users Call Center L2 Support – team advisor & assistance Apple Mac Support Networks implementation and troubleshooting Backups – Symantec Backup Exec, Windows Server back up Antivirus – Server and individual (Variety) HW Repairs – hard drives, power supplies, memory LAN – VPN, adding hubs and switches Salesforce Data Base Procurement – Equipment various Administration – Documentation of customer info Joomla SQL Data Base Pastel Products – install and basic troubleshooting Linux – proxy/email server VM Ware Veeam Backup Software References • • • • • • Liam Terblanche | Accsys (PYT) LTD Business Connexion |- Wayne Holloway | Incredible Connection Techxperts |- Henry Combrink | Optipharm Healthcare (PTY) LTD |- Ben Van Der Berg | PC Junction |- Mike Leeuwen | Dynamic IT Consultants | - Quincy Kroutz | Dell Computers | - 6