Deborah Rulona

Education Bachelor of Arts Major in English Cebu Normal University - Graduated Cum Laude Experience Deborah Rulona Customer Support Specialist with eCommerce & Real Estate Salesperson Contact - Freelance eCommerce Operations Specialist Urban Carry Holsters - Provided full-cycle eCommerce support for international clients using Shopify, ShipStation, ShipBob, Magento, and Zendesk. Handled order fulfillment, shipping coordination, returns processing, and technical backend support. Delivered prompt, empathetic customer service via email and live chat, achieving high CSAT and resolution rates. Created SOPs, optimized workflows, and resolved escalations in high-volume settings. Supported inventory management, SKU updates, and thirdparty logistics (3PL) integrations. Licensed Real Estate Salesperson Leuterio Realty and Brokerage-House 11 Serenis South Subdivision, Mohon Talisay City Cebu 6045 About Me Cebu Philippines 2019-Present Closed over PHP 200 million in property sales including residential homes, condos, and rental units. Managed property listings, viewings, client communications, and contract negotiations. Coordinated with developers and property owners to maintain strong pipelines and referrals. Oversaw long-term leasing agreements and tenant relations. Results-driven and tech-savvy Customer Service & Technical Support Specialist professional with over 13 years of Dreamscape Networks Inc experience in Business Process Outsourcing (BPO), specializing in eCommerce operations, customer support, and real estate sales. Proven track record of success in both corporate and entrepreneurial environments. Skills eCommerce Support & Fulfillment (Shopify, ShipStation, ShipBob, Magento) Customer Service & Technical Support (Zendesk, Email, Live Chat) - Delivered support for global clients in industries such as IT, telecommunications, eCommerce, and banking. Resolved complex technical and billing issues via phone, email, and chat. Managed incident reports, escalations, and account retention with a focus on customer satisfaction. Trained and mentored new agents, assisted in team management and QA monitoring. Executive Search Consultant- Japan Healthcare Market- Actelliegence Inc Sourced, screened, and headhunted mid to senior-level managers and specialists for healthcare and pharmaceutical companies in Japan. Conducted market mapping, talent research, and outreach for niche roles in a highly competitive industry. Coordinated directly with hiring managers to understand role specifications and cultural fit. Managed candidate relationships from initial contact through offer acceptance. Real Estate Sales, Rentals & Property Management Order Processing, Returns & Logistics Management Sales, Lead Generation & Customer Retention References Princess Ramas Elsie Estrera Complaint Resolution & Incident Management Real Estate Broker Team Leader Office Networking & IT Troubleshooting Phone: - Phone: - Talent Sourcing, Training & People Management Email :- Email : -