Deborah Rulona

I am a results-driven professional with over 13 years of Business Process Outsourcing (BPO) experience and a Bachelor of Arts in English. I bring a unique blend of expertise in eCommerce operations, customer service, and real estate sales—with proven success in both corporate and entrepreneurial settings. Over the past 5 years, I have specialized in eCommerce support, working with platforms like Shopify, ShipStation, ShipBob, Magento, and Zendesk. My responsibilities have included everything from order fulfillment and customer service to returns management and backend system support. I am efficient, detail-oriented, and thrive in high-volume, fast-paced environments. In addition, I have built a successful real estate career as a licensed Real Estate Salesperson in the Philippines. To date, I’ve closed over PHP 200 million in property sales, including houses, condominiums, and managed rental properties. I also handle listings, coordinate showings, and manage long-term leases. Specialties: eCommerce Support & Fulfillment (Shopify, ShipStation, ShipBob, Magento) Customer Service & Technical Support (Zendesk, Email, Live Chat) Real Estate Sales, Rentals & Listings (Licensed PH Salesperson) Sales, Lead Generation & Customer Retention Complaint Resolution & Incident Management Office Networking & IT Troubleshooting Talent Sourcing & People Management Qualifications: 13 years of BPO experience in multinational IT and customer-centric roles 5 years of eCommerce operations and support 5 years of successful real estate sales and property management Fluent in English (written and spoken) Highly tech-savvy, adaptable, and self-motivated