Deborah Etim

ETIM DEBORAH SILVER​ Mpape, Abuja, Nigeria Professional Summary Dynamic professional with over 10 years of experience in client relations, creative problem-solving, administrative coordination and team coordination, now pursuing opportunities in Customer Support and Virtual Assistance. Skilled in addressing client needs, managing communications, and resolving inquiries with a 90%+ satisfaction rate, homed in fashion design and banking sectors. Certified in Customer Support and virtual assistance by Digital Witch, I bring strong organizational skills, time management, empathy, and adaptability to deliver exceptional client experiences via phone, email, or live chat, remotely, reliably and efficiently, ensuring satisfaction and loyalty. Core Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Support (Phone, Email, Live Chat) Client Relations & Issue Resolution Time Management & Task Prioritization Effective Communication & Empathy Creative Problem Solving Google Workspace (Docs, Sheets, Calendar) Microsoft Office (Word, Excel) Team Collaboration & Training Attention to Detail & Adaptability CRM Tools (Basic Proficiency) Professional Experience Creative Director & Client Acquisition Lead​ Style by Deezyn, Calabar, Cross River State (Fashion Design)​ 09/2015 – 07/2023 Handled 15+ client inquiries weekly via phone and chats, while coordinating schedules for client fittings, ensuring 98% on-time delivery using Google Calendar. ●​ Trained 5 team members on client communication, boosting satisfaction by 15% through clear guidance. ●​ Managed client feedback loops, improving design satisfaction by 20% with tailored solutions. ●​ Maintained digital client records for 200+ accounts, ensuring accuracy for follow-ups. ●​ Client Relations Officer​ Byge NG, Cooplqg Gardens, Eti-Osa, Lekki, Lagos State (Fashion House)​ 01/2012 – 12/2014 Responded to 60+ client queries weekly on custom designs, achieving a high satisfaction rate. ●​ Scheduled 30+ consultations monthly, streamlining bookings to cut wait times by 25%. ●​ Resolved order issues for clients monthly, ensuring 95% retention through empathetic support. ●​ Collaborated with designers to address client concerns, enhancing order accuracy by 10%. ●​ Marketer​ Oceanic Bank, Lagos, Nigeria (Banking)​ 01/2010 – 12/2011 Addressed 70+ customer inquiries weekly on banking products, resolving 85% on first interaction. ●​ Supported clients via phone and in-person, clarifying loan and account details for 50+ daily queries. ●​ Managed follow-up communications, increasing client engagement by 12% with timely responses. ●​ Education Bachelor of Science (B.Sc.) in Accounting​ Ahmadu Bello University, Zaria, Kaduna State​ 09/2010 – 07/2014 Certifications & Training ●​ Customer Support & Virtual Assistance Skills – Digital Witch Support Community, 2025 Volunteer Experience Financial Secretary, Nigerian Christian Corpers Fellowship (NCCF), 2015 o​ Managed financial records for 50+ members, ensuring 100% accuracy in budgeting. ●​ Coordinator, Youth with A Purpose (YWAP), 2013 o​ Organized events for 100+ youths, enhancing engagement through clear communication. ●​ 2