Deborah Etim

I am a dedicated freelance Customer Support and Virtual Assistant professional with over 10 years of experience in client relations, communication, and service delivery. My focus is on helping businesses provide excellent customer experiences while managing their day-to-day operations efficiently.

As a Customer Support Specialist, I handle phone, email, and live chat interactions with professionalism, empathy, and clarity. I have experience working with CRM tools such as HubSpot, Zendesk, and Freshdesk, which enables me to manage customer inquiries, track tickets, and resolve issues quickly. I am also skilled in using Google Workspace, Microsoft Office, and other productivity tools to keep workflows organized and seamless.

In my role as a Virtual Assistant, I support businesses by managing administrative tasks, scheduling, data entry, and basic research. I help entrepreneurs and teams save time, stay organized, and focus on their core business goals while I handle the details in the background.

What sets me apart is my ability to combine excellent communication skills with strong organizational abilities. I bring a customer-oriented mindset to every project, ensuring that clients feel valued and supported. My background in banking and fashion has further strengthened my problem solving skills, attention to detail, and ability to work with diverse clients and industries.

I am available for both short-term and long-term projects, offering flexibility depending on your business needs. Whether you need someone to manage your customer inquiries , organize your daily operations, or provide reliable virtual assistance, I am committed to delivering results that help your business grow.

If you're looking for a professional who can represent your brand with care, efficiency, and reliability, I'd be happy to work with you.