Deborah Dumotonye

Deborah Dumotonye Nigerian | No 44 Obayan str, Lagos, Nigeria | --| LinkedIn: https://www.linkedin.com/in/deborah-dumotonye SUMMARY ● Detail-oriented and results-driven Administrative Assistant with 2+ years of experience supporting high-level operations in both educational and corporate settings. ● Proven ability to streamline processes, manage executive schedules, and enhance communication, contributing to overall organizational efficiency. ● Highly adaptable to new technologies, skilled in CRM systems, data entry, and multi-tasking in fast-paced environments. ● Known for exceptional time management, empathy, problem-solving skills, and a strong ability to handle sensitive information with discretion. EDUCATION University of Lagos – Lagos, Nigeria BSc, Psychology – Graduated November 2021 VAA Global Certification – Virtual Assistant & Customer Service Management August 2024 – November 2024 ALX AICE Virtual Assistant Certification September 2024 – November 2024 WORK EXPERIENCE Administrative Assistant Blessed comprehensive group of schools - Rivers, Nigeria August 2023 - July 2024 ● Served as the primary liaison between staff, students, and parents, responding to 100+ daily inquiries and improving communication efficiency across the school. ● Streamlined the management of student records and academic files, ensuring accessibility and accuracy for faculty use, enhancing operational efficiency. ● Utilized school management software and CRM systems to track 1,000+ student records, reducing data retrieval time by 30%. Administrative assistant Scandic Lion Ltd - Lagos, Nigeria May 2022 - May 2023 ● Managed executive schedules and prioritized over 100+ meetings and appointments. ● Coordinated domestic and international travel for executives, booking 30+ trips annually while maintaining adherence to corporate policies and budgetary constraints. ● Enhanced information flow within the team by providing timely access to critical data, resulting in a 40% increase in productivity. ● Drafted. professional correspondence and served as the primary point of contact for internal/external communications, improving response times by 40%. ● Utilized CRM systems to track customer interactions, achieving a 95% accuracy rate in follow-up actions. VOLUNTEER ACTIVITIES Social Media Management, Succor Foundation November 2023 - Present ● Increased social media engagement by 80% by creating targeted content and interacting with followers across multiple platforms. Grant Research and writing, Helping Hands International January 2020 - Present ● Secured $10,000+ in funding through research and drafting of successful grant proposals. ● Organized 3 virtual fundraising events, raising over $5,000 for non-profit initiatives. SKILLS ● Time Management & Multi-tasking. . ● Attention Detail. to ● Data Entry & Reporting. ● Problem Solving & Critical Thinking. ● Customer Relationship Management (CRM) Tools. ● Microsoft Office Suite (Excel, Word, PowerPoint). ● SocialMedia Management ● Ability to empathize in difficult situations. ● .Verbal & Written Communication. INTERESTS ● Project Managemnet Tools – Passionate about exploring new Project Mangement technologies to enhance customer satisfaction and streamline operations. ● Data Analysis & Reporting – Interested in leveraging data to make informed decisions and improve business processes. ● Problem Solving & Innovation – Enthusiastic about finding creative solutions to complex challenges and optimizing workflows in administrative environments. LANGUAGES ● ● English - Native/Expert French - Conversational ●