Deborah Chidera Nkemjika

Summary:

Highly skilled Administrative Virtual Assistant with 8+ years of experience in executive support, customer service, sales, and data management.

Experience:

*Administrative Support (3+ years)

• Provided exceptional administrative assistance to top-level executives, ensuring seamless day-to-day operations.

• Managed front desk operations, maintained accurate records, and coordinated travel arrangements.

• Demonstrated expertise in email management, calendar organization, and data entry.

Customer Service (5+ years)

• Delivered outstanding customer service, resolving issues promptly and professionally.

• Built strong relationships with clients, resulting in a 30% increase in client retention.

Sales and Marketing (4+ years)

• Successfully solicited new clients, growing existing prospects by 30%.

• Developed and implemented effective sales strategies, increasing sales by 30% within 6 months.

Data Management (3+ years)

• Managed and maintained accurate and up-to-date databases.

• Analyzed data to identify trends and areas for improvement.

Leadership (2+ years)

• Led teams, mentoring and guiding colleagues to achieve shared goals.

• Coordinated community development projects, demonstrating strong leadership skills.

Technical Skills:

• MS Office (Word, Excel, PowerPoint)

• IT support and troubleshooting

• Data management and analysis

• CorelDraw and graphic design

• Medical billing software

Education:

• Bachelor of Science (BSc.) in Economics, Madonna University (2012)

Certifications:

• Certificate of Computer Operation

• ALX Certificate of Completion

• Digital Witch Support Community Certificate of Completion

Soft Skills:

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills

• Ability to prioritize tasks and manage multiple responsibilities

• Adaptable and willing to learn new skills

Tools:

• MS Office

• Google Suite

• Trello

• Asana

• Hubspot

• Apollo

• Freshdesk

• Slack

• Zoom

• Intercom

Availability:

Full-time

Rate:

Negotiable

Time Zone:

GMT+1 (West Africa Time)