Debora Carvalho De Araujo

Débora Carvalho​ 🔗📧-| 📱WhatsApp: - | Customer Support ​ linkedin.com/in/debcarvalho PROFESSIONAL SUMMARY Customer Support with solid experience in B2B relationship management, customer service via phone and e-mail, contract analysis, and problem-solving. Fluent in English, with nearly three years of international living experience in the U.S. Proven ability to handle customer interactions with empathy, accuracy, and efficiency. Fast learner, adaptable, and highly organized. Open for relocation KEY SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Support: Phone, E-mail Problem-Solving and Conflict Resolution Strong Written and Verbal Communication Multicultural Communication & International Experience Google Workspace (Gmail, Google Docs, Sheets, etc.) Cross-Functional Collaboration & Process Mapping Customer Support Training and Knowledge Sharing PROFESSIONAL EXPERIENCE ●​ B2B Relationship Consultant – Vikstar – Londrina, Brazil (Feb 2018 – May 2021) ​ - Provided day-to-day support to corporate clients in the telecommunications industry via phone and email, focusing on contract analysis, billing inquiries, service activations/deactivations, and issue resolution. - Participated in the design and implementation of the e-mail service team structure, identifying platform issues and improving workflows in collaboration with other management teams. - Developed multitasking and fast-paced service management skills to meet tight deadlines. -Independently mapped system errors, documented operational changes, and provided support to other representatives on procedures and complex cases. - Delivered training sessions on the use of new management platforms for internal teams and correct procedures. ●​ 3D product Modeler – Rendify – Remote position (contractor) (Aug 2025 – Dec 2025) ​ - Creation of 3D product assets using 3Ds Max and Corona Renderer, managing the full modeling workflow, including UV mapping and texturing when needed. - Collaboration with cross-functional teams to meet project deadlines. ●​ Work Exchange Program – Au Pair – Austin, Texas – USA (Feb 2022 – Aug 2024) ​ - Developed strong interpersonal and intercultural communication skills by managing daily routines and solving logistical and cultural challenges in a U.S. household. - Gained organizational and time-management abilities while handling multiple responsibilities related to child care independently. Also cultivated problem-solving skills in real-life, dynamic situations, supporting an American family ●​ Industrial Designer – Designo Design – Londrina, Brazil (June 2021 – Feb 2022) ​ - Developed furniture projects and concepts for third-party manufacturers in the furniture industry​ - Created 3D models and technical documentation. EDUCATION ●​ B.Sc. in Industrial Design (Product Design)​ Universidade Norte do Paraná – Brazil​ Graduated: Feb 2018 | Duration: 4 years ●​ Technical Course in Furniture Design​ Senai – Brazil​ Completed: Dec 2013 | Duration: 1.5 years ADDITIONAL COURSES & AWARDS ●​ Jewelry Techniques I (Continuing education) – Austin Community College – Dec 2023 Duration: 4 months ●​ Sérgio Farina Literature Award – 1st place (2016) – Essay: “Um corpo, várias almas” ADDITIONAL INFORMATION ●​ Available for relocation or Remote positions ●​ Open to training on CRM systems and company-specific platforms.