Debie Mae A Unos

DEBIE MAE A UNOS, RN #36 San Isidro Street, Brgy. RH 10, Cotabato City, Philippines, 9600 Mobile No.: - e-mail add: - Objective: To work remotely that will enhance my knowledge, skills, and experience further while allowing me to grow personally and professionally and to deliver success of the organization. Personal Data Age : 36 Date of Birth : September 2, 1985 Place of Birth : Sultan Kudarat, Maguindano Nationality : Filipino Height : 5’3” Gender : Female Address : #36 San Isidro Street, Brgy. RH 10, Cotabato City, Philippines, 9600 SSS No. :- Educational Background Bachelor of Science in Nursing (BS Nursing) Institute/University : San Pedro College, Davao City, Philippines, 8000 Period :- Graduation Date : March 2006 Nurse Licensure Examination : June 2007 Employment History Period : May 17, 2019 – April 18, 2022 Position : Virtual Administrative Medical Assistant Company : Advantage Physical Therapy and Employment Solutions Job Description: Responsible for serving the executive team of our company. This include special projects and daily actions to help the executive team be more productive and focus on serving our clients. Clinical transcription and documentation. Data Entry. Insurance Benefit Verification. Preparing Medical Records. Handling incoming and outgoing emails. Attaching client records to the EMR. Assists the clinical staff in documenting their notes so that they can be signed quickly and the notes are of great quality and compliance. Responsible for facilitating the process of getting new patient’s information entered and making sure that administrative process of a patient’s care is fully handled with correctness and speed during their full course of care from beginning to end including financial aspects of their case. Assists with maintaining our out-sourced billing relationship. This will include, but not limited to, making sure that our AR is being worked on, working on tasks assigned to allow billing to go out. Period : July 14, 2018 – June 8, 2021 Position : Admin Assistant – Medical Transcriptionist (online) Company : Willamette Heart Clinic and Family Wellness Job Description: Introduction to process of faxes. (filing of patients’ files in respective charts). Transcription of patients’ assessment done by the clinical provider upon examination (assessment, procedures, notes, etc.) Has experience with Google Suite. Period: October 6, 2015 – February 4, 2018 Position: Relationship Development Specialist Department: Marketing and Sales Department Company : Davao Doctors Hospital, Inc. Job Description: Handles the one-on-one/face-to-face and more detailed discussion about the over-all services and packages of the hospital with specific clients inquiring inside the hospital especially with regard to various DDH Healthcards and Loyalty Card. Conducts sales call with different corporate, HMO, and HIPP partners to promote the services of the hospital and the purchase of medicines from MedExpress pharmacy. Works closely with Business Development Officers (HMO& Corporate) for the follow up of such service availment. Conducts product presentation to both internal and external customers for the regular update of the products and services of Davao doctors Hospital. Collaborates with Product Management Team for the promotion of the hospital packages and services. Updates the Sales& Marketing Head for the potential improvements and suggestions in the telemarketing system that may enable maximum return of this marketing/sales channel. Develops and implement agreed upon marketing and Sales plan with specific objectives and target a set. Manages and maintains the Healthcards and MedExpress Pharmacy Period: March 10, 2015 – October 6, 2015 Position: Customer Information Specialist Department: Customer Information Center Company : Davao Doctors Hospital, Inc. Job Description: Interacts with customers via inbound calls to provide information and assistance. Achieves productivity standard and goals while maintaining the highest level of customer service. Process transactions and replies to inquiries about products and services. Handles all customers’ inquiries of all products and services through face-to-face, telephone, and email. Directs customers to appropriate locations, centers and/or departments according to their needs. Period: January 2014 – March 9, 2015 Position: Customer Care Officer-in-Charge Department: Admitting and Customer Care Department Company : Davao Doctors Hospital, Inc. Job Description: Uses computer system to track, gather information, and/or troubleshoot customer issues. Interacts with customers via inbound calls to provide information and assistance. Achieves productivity standard and goals while maintaining the highest level of customer service. Process transactions and replies to inquiries about products and services. Handles all customers’ inquiries of all products and services through face-to-face, telephone, and email. Directs customers to appropriate locations, centers and/or departments according to their needs. Records customer interactions, details of inquiries, complaints and/.or comments as well as actions taken. Refers unresolved customer issues to designated departments for resolution Period: June 4, 2012 - January 2013 Position: Customer Service Associate Department: Marketing Department Company : Davao Doctors Hospital, Inc. Job Description: Interacts with customers via inbound calls to provide information and assistance. Achieves productivity standard and goals while maintaining the highest level of customer service. Process transactions and replies to inquiries about products and services. Handles all customers’ inquiries of all products and services through face-to-face, telephone, and email. Directs customers to appropriate locations, centers and/or departments according to their needs. Records customer interactions, details of inquiries, complaints and/.or comments as well as actions taken. Refers unresolved customer issues to designated departments for resolution. Period: March 18, 2012 – June 3, 2012 Position: Telephone Operator (PABX) Department: Marketing Department Company : Davao Doctors Hospital, Inc. Other Experience Member, Accreditation Core Team (December 2013 – February 2018) Member, Internal Quality Audit -) Computer Skills Google Drive PowerPoint MS Word Excel Other Skills Hard worker, dependable and has a desire to help others Willing to take on new challenges Open-minded and able to work independently Additional Info Availability: At your most convenient time