Debbie Damasco | Freelancer Resume

DEBBIE JANE DAMASCO Skype: deejae.02damasco | (C- | (E)-https://debbiedamasco.yolasite.com/ | https://deejaedee.blogspot.com | https://www.linkedin.com/in/debbie-damasco-a/ Professional Summary________________________________________ Skilled Virtual Assistant with experience in the BPO industry. A dynamic communicator who consistently exceeds goals and company expectations. Excellent at juggling multiple tasks and working under pressure. Skills______________________________________________________                     Strong verbal communication Extremely organized Self-motivated Process implementation Data Management Types 70WPM Training development aptitude Exceptional time management skills Positive and friendly Customer-oriented Goal-oriented Active listening skills Oral and written communication Stocking Data entry Personable Friendly demeanor Basic administrative knowledge Strong work ethic Product and service knowledge              Relationship building Inventory management Excellent work ethic Motivated team player Computer literate Quick learner Strong interpersonal skills Dependable Professional Passionate Highly Trainable Resourceful Determined Work History________________________________________________________ Virtual Assistant – Part-time 06/2017 to Current Freelance- Belize City, Belize                 Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed Shopify Store. Handled escalations, email handling and Stripe and PayPal disputes. Performed Product Research and Product Listing. Connected Ali express products to Shopify and fulfilled orders for them. Social Media Management and Marketing. Created Facebook Ads according to the clients’ preference. Designed some T-shirts for the store. Was in charge in training the newest member of our team. Researched for bloggers and invited them for a collaboration. Managed daily invoices for abandoned checkouts. Coordinated with our warehouse managers for manual orders and resolve any shipping issues raised by the customers. Searched for suppliers in Ali express and Alibaba. Managed wide variety of customer service and administrative tasks to resolve customer issue quickly and efficiently. Processed cash and credit payments rapidly and accurately. Entered data promptly and efficiently with a 100% accuracy rate. Customer Service Specialist – Part-time 02/2017 to Current Freelance-Australia, Adelaide         Resolved all customers’ complaints in a professional manner while prioritizing customer satisfaction. Responded to all customers inquiries thoroughly and professionally. Accurately logged all daily shipping and receiving orders. Documented all customer inquiries and comments thoroughly and quickly. Handled all customer relations issues in a gracious manner and in accordance with company policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Served as the main liaison between customers and management. Coordinated with the billing department to resolve any issues with the customers. Customer Service Specialist 05/2016 to 08/2016 Wipro Philippines- Cebu City, Central Visayas        Managed airline Bookings. .Managed billing inquiries. Performed Internet research on the customers’ preferences and concerns. Answered customer telephone calls promptly and in an appropriate manner. Referred unresolved customer grievances to designated departments for further investigation. Handled all customer relations issues in a gracious manner and in accordance with company policies. Asked open-ended questions to assess customer needs.   Served as the main liaison between customers, management and sales team. Directed calls to appropriate individual and departments. Technical Support Specialist 02/2016 to 05/2016 Sykes Asia Cebu – Mandaue City, Central Visayas       Handled the emails and live chat sessions. Provided basic mobile troubleshooting. Handled billing inquiries. Tracked orders and communicated the status to the customers. Documented the steps done to an account to resolve the issue. Referred isolated customers complaints to the designated department. Web Support Specialist 05/2015 to 01/2016 SupportSave Soutions, Inc. –Cebu City, Central Visayas        Account Management (set up, deletion and merged accounts) Handled escalations Provided Web Support when customers encountered any issues on the website. Handled billing inquiries and tracked orders. Communicated with the management team to resolve customers’ issues. Referred certain issues/complains from the customers to the designated department. Assisted in creating the training manual that will be used by the agents in handling certain complaints/issues and specific processes. Data Entry Clerk 02/2014 to 10/2014 Freelance - Direct Hire   Extracted specific data from scanned wine menus and transferred them to a Google Sheet. The project depends on speed and accuracy as there’s a weekly quota. Travel Specialist 01/2013 to 01/2014 Teleperformance Cebu IT Park- Cebu City, Cebu Visayas         Responded to clients’ questions, issues and complaints in a timely manner and found appropriate solutions when needed. Arranged travel accommodations for groups, couples, executives and special needs clients. Asked open-ended questions to better ascertain client needs and determine the best travel offerings. Discussed benefits of information regarding travel insurance with clients and ensured that they got the best rates. Provided exemplary customers’ service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Collaborated with maintenance and housekeeping to resolve customers issues. Accommodated guests’ special requests for their travel. Consistent in getting a high rating in customer satisfaction.         Resolved service-related problems in a timely manner. Solicited feedback through questionnaires to evaluate levels of customer satisfaction. Reviewed account information and charges with guests. Verified that personal and payment information on guest accounts was accurate and complete. Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets. Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Account Professional 09/2011 to 01/2013 Qualfon Philippines, Inc. – Cebu City, Central Visayas    Assisted on online bookings. Responded to customers’ questions and resolved complaints in a timely manner. Was able to meet the sales weekly quota and customers’ satisfaction ratings. Call Center Agent 09/2010 to 03/2011 A7tech Data Center – Cagayan de Oro City, Misamis Oriental     Performed Lead Generation and Appointment Setting. Was able to meet the company’s weekly sales quota. Asked open-ended questions to asses customers’ needs. Dedicated to continuously improving sales abilities and product knowledge. Customer Service Specialist 11/2008 to 5/2009 Sitel Philippints OJV Site – Pasig, NCR              Documented all customer inquiries and comments thoroughly and quickly. Recommended alternative items if product was out of stock. Actively pursued personal learning and development opportunities. Determine customer needs by asking relevant questions and listening actively to the responses. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Built long-term customer relationships and advised customers on purchases and promotions. Preserved a perfect attendance record for 6 months up to the day I left the company. Entered data promptly and efficiently with a 99% accuracy rate. Asked open-ended questions to assess customers’ needs. Set up and explained new membership contracts. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Answered customer telephone calls promptly and in an appropriate manner. Answered customers’ questions about product availability and shipment times.      Coordinated between billing department and customers to resolve problems. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Directed calls to appropriate individuals and departments. Provided an elevated customer experience to generate a loyal clientele. Education___________________________________________________________ Associate in Health, Science and Education Liceo de Cagayan University- Carmen, Cagayan de Oro City 2016