Deanmar Barrameda Macalinga

 C U R R I C U L U M V I T A E DEANMAR BARRAMEDA MACALINGA 127 Kalye 4, Gabriel Compound, Pulanglupa Uno, Las Pinas City, Philippines Contact Nos-; - Email Add:-Skype ID: deanmar.macalinga Career Objective: To further enhance my skills and knowledge in a company that could give me an environment for growth, adhere to my qualifications and work experiences in helping the company attain their goals and objectives and to be one of the organization’s contributing factor. WORK EXPERIENCES June 2017 – January 2018 Billing Rep – Hygeia Breastpump Alterbest Business Solutions 28 Flr Entrata Tower, Filinvest, Alabang Muntinlupa Provides remote support the billing team eg: encoding, processing, uploading of documents. October 21, 2014 – March 15, 2017 Rep 2, Customer Order Management – Pharma Email/Outbound Xerox Business Services Phils. – Cardinal Health 7th Flr Aseana One, Bradco Avenue, Aseana City Paranaque City, Philippines Providing swift and thorough customer service for pharmacies across the US via email and outbound calls. January 15, 2017 – August 15, 2017Freelance Content Writer Ipresence Business Solutions Serves as a contributor for article re-writing and other forms of articles for web content and search engines. March 2014 – October 2014 Customer Service Representative - Accounts Receivable & Admin Officer Odesk (Homebased On-line Job Assignment) Calling Australian based landline/mobile customers with overdue accounts to enforce payments - Handle and resolve billing inquires or issues - Monitoring of risk clients for referral of suspension / disconnection of services. - Meeting targeted results - Refer non payment accounts to the debt collection agency April 2010 – February 2014 Text Processing - Team Lead IMAGENET LLC 14th Flr., Valero Tower, Valero St., Salcedo Village Bel Air, Makati City, Philippines Tel# - Monitor the daily production status of database processing. Investigate data-lifting issues and provide findings and solution. Assists the text-processors in accomplishing text-processing duties by making sure every file are thoroughly validated and delivered in a timely and error-free manner. Maintains effective coordination with US based colleagues by providing updates and feedbacks in any given circumstances and critical situations that may arise from every step of the processing. June 2008 to July 2009Customer Service Representative APAC Customer Services Assigned Program: Wellpoint - Blue Cross of California Plaza C, Northgate Cyberzone, Filinvest Corporate City Alabang, Muntinlupa City, Philippines Tel# - Take calls from healthcare providers and assist them with their inquiries for a particular policy-holders’ coverage of benefits as well as provide explanations for claims status. May 2006 to January 2008 Customer Service Representative/Text TV Moderator BLUEFROG MEDIA INC. 14Flr. Valero Tower, Valero St., Salcedo Village Makati City, Philippines Screen all incoming voice messages/greetings of customers who want to join the chatline/chatroom. Simulator and moderator of incoming chat-TV messages of customers to be shown on a certain broadcast network . October 2005 to May 2006Marketing Associate October 2009 to April 2010Philippine Long Distance Telephone Company PLDT Pamplona Alabang-Zapote Rd., Talon-II Las Piñas City, Philippines Tel# - Promote and sell telephone and internet products and services to prospective customers. Provides daily input and feedbacks on any transactions made. April 2004 to October 2004Collection Officer CITIFINANCIAL CORP. Dolmar Bldg., C. Palanca St. Legaspi Village, Makati City, Philippines Negotiate with delinquent borrowers for possible agreement on unsettled accounts and provides arrangements on payment schemes for past dues which remained unsettled for the last 90 to 150 days. June 2003 to March 2004Collection Officer CITIBANK N.A. Citibank Square Bldg., Eastwood City, Libis, Quezon City, Philippines Negotiate with delinquent card holders for possible agreement on unsettled accounts and provides arrangements on payment schemes for past dues which remained unsettled for the last 90 to 150 days. EDUCATIONCollege Degree in Bachelor of Science in Business Administration Major in Management Colegio de San Juan de Letran 1992 – 1998 Manila CHARACTER REFERENCES Gregory Peter Dela Cruz UPWORK - Customer Service Support/Admin Assistant Bacoor, Cavite, Philippines Contact #- Jayson Baculad Data Processing Team Lead, IMAGENET LLC, 14th Flr., Valero Tower Valero St., Salcedo Village, Bel Air, Makati City, Philippines Tel# -