Deanmar Barrameda Macalinga

For the past 11 years, I had been providing customer support/service over the phone/email for clients in the US and Australia. My most recent work which I tenured for two years as a Rep 2, Customer Order Management, handling queries and orders from pharmacies in the United States had taught me greatly to be an effective customer service person particularly in email and call handling.

I have been a consistent top performer with 100% reliability for the last 10 months. In terms of quality, I am a four-time quality star awardee, achieving the award for three consecutive months from March to May and another three for August, September and December, gaining an average score of 99%. Quality Star is an award given to top performers in the category of Learning and Quality. I have attached photos with some of my awards for your reference.

Aside from those statistical numbers that I achieved from all those previous jobs, I also developed some values that cannot be measured by numbers like time management, organizational skills, sense of responsibility, and other attributes that can make a difference for any given task.