Dean Hamer
Technical Writer
45 Armadale Road, Sydenham,
Johannesburg, 2192, South Africa
T +27 -
E-
Profile
My Aim
Find new employment as a full-time Technical Writer, working remotely or at an office.
What I Do
LinkedIn:
http://www.linkedin.com/profile/
I am a Technical Writer who likes to provide people with great product user experiences;
through simple, clear content that speaks to them in their own language and viewpoint
as end users.
I write, illustrate, manage, and publish content to document products in all industries,
from software to satellite systems. I create product specifications & descriptions, online
help & FAQs, release notes, installation & user guides, quick-start & reference guides,
tutorials & training materials, operation & maintenance manuals, and PowerPoint slides &
video storyboards.
I enjoy tech writing because my work enables me to learn a great deal about technology.
And, I especially appreciate working with creative people who produce state-of-the-art
technology.
My Background
I am an architectural technologist, but no longer practice as one.
Experience
Jan 2015 to Present — Opengate, Johannesburg, South Africa
Working as Opengate's sole Technical Writer, I write software development
documentation for the company’s physical card and digital voucher business; manage its
Content Management System; and am part of the Agile development team.
May 2009 to Nov 2015 — Concurrent Systems, Johannesburg, South Africa
Employed as a Senior Technical Writer and Documentation Manager. I wrote and
managed full sets of technical documents for the company’s mobile telecommunication
software products. In addition, I designed templates and forms for every department and
wrote the content for the company’s website and social media channels.
June 2008 to 2009 — Davis Langdon Schumann Smith, South Africa
Worked on a one-year contract as an Architectural Specification Writer. I wrote lengthy
building specifications to protect architects against lawsuits. The documents I wrote
described the materials, standards, and methodologies that builders must use to
construct architects’ projects.
June 2006 to 2008 — Freelance Technical Writer, South Africa
Created and managed technical documents for a number of technology companies in
Africa and around the world.
September 2003 to January 2006 — Comverse, Ramat Hahayal, Israel
Produced technical documentation for mobile operators and system engineers who use
and support Multimedia Messaging Service Centres. These documents included system
descriptions, user guides, and complex system operation, administration, maintenance,
and provisioning manuals.
45 Armadale Road, Sydenham,
Johannesburg, 2192, South Africa
T +27 -
E-LinkedIn:
http://www.linkedin.com/profile/
May 2002 to August 2003 — Creo, Herzliya, Israel
Employed as a technical communicator to produce Web-based content for Creo
engineers who support print press equipment around the world. I set up separate
intranet websites for each of the company’s products and authored installation,
knowledge base, and troubleshooting information. In addition, I produced online help for
prepress software applications.
Creo was previously called CreoScitex. It is now owned by Kodak.
November 2000 to April 2002 — Various Outsourcing Assignments, Israel
Entered the information technology field as a technical communicator. I trained by
working with various outsourcing companies, including Media One and DG Tech, and
researched and wrote software and hardware documentation for various clients in the
high-tech and telecommunication sectors. I left outsourcing work for the position offered
by Creo.
Education
National Higher Diploma in Architecture (NH dip Arch, SA), 1988 to 1992
University of Johannesburg (previously, Technikon Witwatersrand), South Africa
Unix Platform Support for the Comverse Multimedia Messaging Services system, 2005
Comverse, Head Office Training Centre, Ramat Hahayal, Israel
Skills
• Working in Agile and Kanban environments.
• Authoring structured DITA and DocBook XML documents.
• Designing page layouts, typography, and technical illustrations.
• Managing teams of technical writers and company documentation repositories.
Referrals
Daniel Rodic, Chief Technology Officer, Opengate, Johannesburg, South Africa
Tel:-
Gerrit Theron, Software Development Leader, Concurrent Systems, South Africa
Tel:-
