Dayo Akanji

PROFESSIONAL PROFILE A proficient Operations Lead and a results-driven and highly motivated Sales Executive with over twelve (12) years of experience in leading teams to driving revenue, excellent service and growth. A passionate remote customer executive and marketing versatility with commendable boost of customer reach and growth. A systematic project manager advanced in building strong customer relationships, team bonding across diverse industries. Adept at identifying new business strategies and dynamic developing systematic sales plans, and delivering top-notch solutions that meet client/ stakeholders' needs. Proficient in guiding, prospecting, lead generation, and negotiations, with a proven track record of innovative deal breakers and maximizing opportunities to surpass sales targets and increasing market share. Known for excellent written and oral communication, problem-solving abilities, apt TATs and very customer-centric. I am passionate about delivering exceptional service and ensuring long-term business relationships and successes. Looking to leverage my expertise in sales and business development to contribute to a dynamic and growth-oriented organization. PROFESSIONAL EXPERIENCE REMOTE JOBS CUSTOMER RELATIONSHIP AND SALES MANAGEMENT 2024- Till date KEY RESPONSIBILITIES Cold calling of prospects to win them over Sales Strategy to follow through on winning clients to patronizing a service or product Appointment setting to new intakes and interested prospects for interviews and schedule for training, briefing and on-boarding Client Success Management of following through and monitoring, evaluating progress and participation KPI tracking of success rate and management of schedule, time, resources and success execution of the entire operation . Using Customer Relationship Management (CRM) tools to monitor and evaluate index of the rate of success on each stage of the recruitment and on-boarding processes Ensure that proper resources are provided and adequate to ensure smooth running and success by way of Workflow Optimization Lead Generation prowess to penetrate services and products and build customer base Executing the entire management of the project to ensure excellent turn over and an appreciable level of manpower, resources, time success. TRANSPORT FOR AFRICA, Abuja, Nigeria Transport and Logistics Company Abuja SALES AND OPERATIONS MANAGER - KEY RESPONSIBILITIES Brand Coordination and Marketing: Orchestrated the company's brand strategy and market positioning efforts, effectively communicating brand values and initiatives to stakeholders. Collaborated closely with the Chief Operating Officer and CEO to align marketing strategies Cold calling of prospects to wibn them overwith overall business objectives and enhance brand visibility Strategic Alignment and Vision Execution: Synchronized corporate vision, goals, and objectives with customer patronage trends and market dynamics, driving sustainable growth and profitability. Implemented strategic initiatives to capitalize on emerging opportunities and mitigate potential risks, ensuring long-term business success. Client Acquisition and Relationship Management: Identify and target potential clients (businesses, manufacturers, distributors) in need of transport and logistics services. Develop and maintain strong relationships with new and existing clients, ensuring customer satisfaction and loyalty. Sales and Revenue Generation: Promote and sell the company's transport and logistics solutions to businesses. Meet and exceed sales targets by closing deals and increasing revenue. Prepare and present tailored proposals and quotes to prospective clients based on their logistical needs. Market Research and Competitor Analysis: Conduct market research to identify industry trends, customer demands, and competitive landscape. Analyze competitors’ offerings to position the company’s services as the best solution for clients. Sales Presentations and Negotiations: Organize meetings and presentations with potential clients to showcase the company's services. Negotiate pricing and service agreements to ensure mutual satisfaction while maximizing profitability. Collaboration with Internal Teams: Work closely with the operations and logistics teams to ensure the efficient execution of client orders. Coordinate with customer service teams to resolve any issues related to service delivery. Strategic Leadership and Staff Management: Directed and supervised all aspects of staff management administration, ensuring alignment with organizational goals and fostering a productive work culture. Implemented strategic initiatives to enhance employee performance and satisfaction, resulting in improved operational efficiency and reduced turnover rates. Operational Oversight and Process Optimization: Managed and monitored the entire spectrum of company operations and transactions, implementing rigorous process improvements to streamline workflows and minimize operational costs. Utilized data-driven insights to identify areas for enhancement and ensure compliance with industry standards and regulatory requirements. Reporting and Stakeholder Engagement: Produced comprehensive weekly and monthly reports for senior management and principal partners, highlighting key organizational strategies, performance metrics, and operational activities. Facilitated informed decision-making and strategic planning by presenting actionable insights and recommendations. Procurement and Vendor Management: Spearheaded the management of all procurement activities and vendor relationships, negotiating favorable terms and ensuring timely delivery of goods and services. Implemented cost-effective purchasing strategies, resulting in significant cost savings without compromising quality or efficiency. EBOKPO, ADEDAYO & CO. Abuja, Nigeria Legal Practitioners and Arbitrators / Consultants HEAD OF ADMINISTRATIVE OPERATIONS - KEY RESPONSIBILITIES Comprehensive Staff Management Administration: Supervised all aspects of staff management, ensuring efficient administration and fostering a productive work environment. Implemented performance-oriented systems and procedures to enhance staff productivity and morale. Strategic Reporting and Analysis: Conducted weekly and monthly reviews of departmental reports, providing insightful analysis to principal partners. Presented detailed reports on overall administration, organizational strategies, and company activities, facilitating informed decision-making. Operational Monitoring and Process Optimization: Monitored and managed all processes of company operations and transactions, ensuring smooth and efficient workflows. Implemented process improvements to enhance operational efficiency and reduce costs. Procurement and Vendor Management: Oversaw the management of all purchases and supplies from vendors and contractors, negotiating favorable terms and ensuring timely delivery. Implemented cost-effective procurement strategies, resulting in significant savings without compromising quality. Staff Welfare and Wellbeing: Managed the well-being and welfare of all staff, implementing programs and initiatives to enhance employee satisfaction and retention. Organized and approved annual staff leave schedules, ensuring proper workforce management. Performance Evaluation and KPI Management: Reviewed staff performances in line with set Key Performance Indices (KPIs), providing feedback and recommendations to partners. Established performance-oriented systems to drive excellence and accountability. Business Development and Strategic Planning: Created and implemented result-oriented business generation plans and policies, driving profitability and revenue growth. Analyzed business potentials and risks, developing and recommending mitigation strategies. UBER/ BOLT. Abuja, Nigeria Transport and Logistics ROUTE DRIVER - Ensure safe driving at all times by following traffic laws and practicing defensive driving. Maintain vehicle condition and ensure it is in proper working order, clean, and presentable for passengers. Customer Service and Professionalism. Be punctual by arriving at the pickup location on time, especially for scheduled routes like airport runs, regular routes, or repeat bookings. Use GPS navigation tools for proper Route Optimization and Navigation Adapt to real-time traffic conditions, rerouting if necessary to avoid delays or bottlenecks. Ensure vehicle amenities are functional, such as air conditioning, heating, charging ports, and music/audio systems Keep in touch with passengers through the apps, providing updates about your location and estimated arrival time. Communicate professionally with passengers, handling any issues or questions with courtesy and respect. Concentration to monitor areas of high rate and high-level areas for optimization of profits. Ability to win over first-time orders to personal acquaintances and build trust for future transactions. Possess a high problem resolution technique and conflict management skill. Address any issues or complaints that arise during the ride in a calm and professional manner, aiming to resolve concerns effectively. Handle lost items by following Bolt/ Uber's procedure for lost-and-found requests and returning any lost items. Ensure compliance with transport laws, including any city-specific regulations for ride-sharing drivers. FIDELITY BANK PLC (Operations) HEAD OF OPERATIONS– Kano, Jigawa, Plateau, Sokoto and Zamfara State Branches 2009 to 2019 SUMMARY OF RESPONSIBILITIES Branch Management: Supervised all aspects of branch management, including monitoring operations, verifying transactions, and ensuring staff welfare. Financial Oversight: Defined budgets and financial parameters for branch operations, administered banking operations, and managed retail loans. Performance and Process Optimization: Established performance-oriented systems, evaluated processes to alleviate bottlenecks and frauds, and framed business generation plans to achieve profitability and revenue targets. Reporting and Compliance: Managed the preparation and submission of returns and reports to the controlling office in line with statutory norms. DECISION SUPPORT, NIGERIA 2008 - July 2009 Conducted telecommunications service investigations for the Nigerian Communications Commission (NCC). Researched banking lifestyles for Fidelity Bank Nigeria Plc. and Afribank Nigeria Plc. Led a nationwide customer survey for telecommunications subscribers for NCC. EDUCATIONAL QUALIFICATIONS SCHOOLS ATTENDED REFERENCES Available on request