Experienced Operations Lead with 12+ years in project management, team leadership, and client success. I optimize workflows, boost revenue, and deliver top-tier service. Skilled in remote team management, CRM tools, sales strategy, and lead generation. Committed to exceeding KPIs and driving business growth. Have worked over a decade in the banking industry, 3 years legal experience and 2 years transportation industry. I am highly enthusiastic and trustworthy to meet KPIs and TATs.