Dawn Martinello

- , - linkedin.com/in/dawnmartinello CUSTOMER CHAMPION THOUGHTFUL & ALL-AROUND GREAT HUMAN FAST, EFFECTIVE, EFFICIENT WORKER PROBLEM SOLVER EXTRAORDINAIRE SELF-MOTIVATED TEAM PLAYER WHY ME? I’ve worked remotely for the past 10+ years. I’m self-motivated, hungry to contribute to a meaningful team, and I have a passion for learning. Helping people is in my blood. I serve as the Group Commissioner for Scouts and volunteer with local organizations whenever my schedule allows. AUTHENTIC RESTAURANT CONCEPTS Online Business Manager – weekly strategy meetings with CEO, breaking down large projects into tasks, ensuring team is aware of new projects and timelines and understand their upcoming tasks. Building SOPs, explaining detailed projects and tasks to overseas Virtual Assistants, maintaining company documents and files. HIBISCUS MOON, LLC Online Business Manager – twice weekly strategy meetings with CEO, facilitated monthly team meetings, weekly meetings with tech specialist, human resources (hiring, firing & training), product launches, customer service, and breaking down large projects into tasks. I handled refunds, chargebacks, design approvals, and created company policies which were documented in detailed SOPs. DAVID RISLEY, BLOG MARKETING ACADEMY Online Communications Manager – answering potential customers and current clients through social media, email and support desks, handled all customer account requests and fixed back-end issues for customers. DANIELLE LAPORTE, WHITE HOT TRUTH Virtual Assistant – As the sole contractor, I handled all customer service, personal email and calendar management, setting, confirming & rescheduling appointments, affiliate program management and subsequent customer service, social media, and content redistribution.