Dawn Lanoue

Dawn Lanoue Remote/Flexible-| - Professional Summary Highly organized and proactive professional with over 5 years of experience in customer service, scheduling, communication, and administrative support. Proven ability to manage multiple tasks, maintain client relationships, and support team efficiency. Seeking a remote Administrative Assistant position where I can contribute to streamlined operations and outstanding client experiences.​ Key Skills ●​ Data Management ●​ Appointment Setting ●​ Account Management ●​ Administrative Support ●​ Customer Service ●​ Calendar & Email Management ●​ Scheduling & Appointment Coordination ●​ Time Management & Organization ●​ Online Research ●​ Sales & Lead Follow-Up ●​ Communication & Problem Solving Tools: Google Workspace, Microsoft Office, Zoom, Calendly​ Professional Experience Independent Contractor – Virtual Support (Foodja) Remote | July 2022 – Present Ensured timely and accurate delivery coordination for clients. Communicated with clients and company representatives to confirm receipt and satisfaction. Managed client records and provided clear status updates. Demonstrated reliability in meeting tight schedules and adapting to change.​ Dog Walker / Pet Sitter – Rover Remote/Client Locations | October 2017 – January 2025 Built trust with clients through consistent communication and excellent service. Maintained detailed scheduling, adapted quickly to last-minute changes. Marketed services online and through social platforms, increasing client base. Managed invoices, appointments, and client information independently.​ Front Desk Coordinator – Boulevard Fitness San Diego, CA | May 2018 – February 2022 Scheduled appointments, handled inbound inquiries, and supported member needs. Boosted monthly membership revenue through personalized client engagement. Oversaw daily operations including data entry, reporting, and customer follow-up. Promoted a clean, organized, and welcoming environment.​ Education Self-Heal School — Herbal Certification, Oct 2024 Paul Mitchell The School Reno — Cosmetology Program, 2017 University of Nevada, Reno — Coursework in Community Health Science / Public Health​ References Available upon request