David Zayas

With 15+ years of professional experience, I bring a focused expertise in general management, cross-functional team leadership, and sales process optimization as Executive Manager. Dedicated to fostering a collaborative and high-performing workplace, I strive to align team efforts with strategic goals while enhancing customer satisfaction and retention. My approach emphasizes accountability, proactive problem-solving, and continuous improvement to drive sustainable growth and operational success.

I have successfully led initiatives that improved staff performance, reduced turnover, and elevated customer experiences through cross-department collaboration and clear KPIs. By recruiting, coaching, and mentoring team members, I have enabled measurable improvements in employee engagement and service delivery. My commitment to operational excellence and customer-first strategies has consistently contributed to company-wide success and a stronger organizational culture.