David Williams

David Williams Summary Accomplished IT Manager with more than 15 years of IT Project Management and Project Delivery Management experience, over 10 years of IT Operations Management, and the ability to communicate technology effectively with executive and business audiences. An experienced Customer Service Professional for over 30 years, I have managed teams that supported from a few hundred to over 15,000 customers. My interpersonal and humorous personality, combined with problem-solving and tactful strengths, gives me a good management style and helps foster great relationships and gain respect from staff, clients and co-workers alike. Skills | Expertise | Competencies • Technical Project Management • • Multi-site Projects Training • Effective Communications • Operations Management • Technical Writing • Problem Solving • WordPress • Strong Work Ethic Professional Experience & Key Deliverables COMMTECH MEDIA SOLUTIONS | Elk Grove, CA Owner/WordPress Web Developer (April 2019 – Current) Owner-operated small business designing, developing, and building websites for non-profit and forprofit businesses using WordPress Content Management. • Manage site platform and content for non-profit and for-profit businesses • Provide photography for website pictures • Use Adobe Creative Suite to create and reformat pictures, audio, and video for web content • Design and build websites using the WordPress Content Management platform • Write CSS and HTML for new websites and troubleshoot code issues • See website portfolio at https://commtechmediasolutions.com/portfolio/ CALIFORNIA CORRECTIONAL HEALTH CARE SERVICES | Elk Grove, CA Information Technology Manager (May 2010 – Current) Facilitated the launch of Enterprise Technical Teams, improving desktop standards by using best practices. As an IT Project Delivery Manager, played a key role in installing or upgrading desktop software and server systems, including OS upgrades, Telehealth systems, web browser upgrades, and entire systems upgrades/implementations. • Managed Client Support and Server Operations Teams with annual budgets of up to 15 million dollars. • Managed as many as nine projects at once with budgets in excess of 4 million dollars. • Developed, implemented, and facilitated continuous improvement programs. • Transformed Desktop Support processes to create a team-oriented unit, developing an environment that promoted effective communications. • Facilitated collaboration with internal business units to improve organizational best practices and industry standards. • Mentored and trained staff in problem-solving techniques and effective communications. • Worked closely with consultants and vendor staff on the implementation of a 25-million-dollar, multi-site Electronic Health Records Project with Cerner Corporation. • Consulted with vendors and senior technical staff to construct a data center backup and archive solution. • Developed a permanent solution to a major storage issue by working with technical staff, consultants and vendors. • Managed Telehealth Project for 6 months prior to a contractor coming on board to take over the project. CCHCS is currently upgrading and expanding our Telehealth program so that onethird of all healthcare encounters are done through our Telehealth system. CALIFORNIA CORRECTIONAL HEALTH CARE SERVICES | Elk Grove, CA Staff Level IT Analyst and Project Delivery Manager (March 2008 – April 2010) Remotely managed the IT operations of a two-year, multi-million-dollar, multi-site project, successfully upgrading a stand-alone Pharmacy Application at 33 sites to an Enterprise Pharmacy System. • Working with four additional project manager, remotely managed the operations side of a twoyear, multi-million-dollar, multi-site project for California State’s Prison Health Care. • Worked with clients to analyze computing and network needs and installed appropriate solutions within the Project Budget. • Performed second-level support for all project-related workstation and network systems. • Served as operating system expert, providing technical support and training for multi-site projects. • Evaluated project plans and recommended adjustments based on complete review of objectives and related documentation. • Created Technical Documents, Workflow Diagrams, and Policies, Processes and Procedures for several multi-site projects. Education / Training Bachelor’s Degree in Business, Information Systems | University of Phoenix | Fresno, CA Information Technology Leadership Academy | California Department of Technology | Sacramento, CA Executive Leadership Institute | University of California, Chico Project Management (PMP) Training | Online Boot Camp