David Usman
Appointment Setter & Closer | Customer Service & Compliance Specialist
Email: [Email Hidden] | Phone: [Phone Hidden] | Location: Benin, Nigeria | LinkedIn: [LinkedIn Hidden]
Profile
Appointment Setter & Closer with proven expertise in customer service, compliance, and client support across multiple sectors. Skilled in resolving high-volume inquiries, conducting KYC/EDD, and leveraging CRM tools to manage client pipelines and close deals. Adaptable professional with experience in both sales and regulatory environments, combining service delivery with revenue growth.
Key Achievements
• Conducted compliance checks for partners in 15+ countries, ensuring adherence to global regulatory standards.
• Achieved a 95% satisfaction rate in resolving complex customer issues at DCS Communication Centre.
• Built and managed an automated Shopify store using AutoDS to streamline order fulfillment.
• Strengthened electoral compliance oversight at EDSIEC, detecting and escalating high-risk cases.
• Booked high-quality appointments and closed deals at SoutherIT LLC, contributing to premium service sales growth.
Experience
Compliance Associate | Grace Procurement Service Limited
Jul 2025 - Present
• Conducted enhanced due diligence (EDD) and verified KYC documentation for partnered OEMs across multiple regions.
• Reviewed sanctions exposure and adverse media coverage for prospective and existing partners.
• Performed screening for politically exposed persons (PEPs) and conducted beneficial ownership analysis.
• Investigated potential AML concerns through structured compliance reviews and assessments.
Appointment Setter & Closer | SoutherIT LLC | United States
Feb 2025 - Jun 2025
• Prospected and qualified leads through outbound calls, emails, and social media outreach.
• Scheduled high-quality appointments between potential clients and the High-Ticket Closer for premium service sales.
• Successfully closed select deals by presenting offers, addressing objections, and finalizing agreements.
• Maintained accurate client and appointment records in the CRM system.
• Built trust with prospects, increasing both show-up and conversion rates.
Customer Service Representative / AML Analyst | DCS Communication Centre (Damart UK) | United Kingdom
Feb 2023 - Oct 2024
• Provided real-time assistance to customers via phone, email, and chat.
• Handled high-volume support cases while maintaining professionalism and empathy.
• Educated customers on services and resolved account-related issues promptly.
• Monitored interactions for unusual activity aligned with AML regulations.
• Assisted in initial KYC checks and escalated suspicious activity for further review.
Electoral Commissioner: Compliance Data Analyst | Edo State Independent Electoral Commission (EDSIEC) | Nigeria
Dec 2015 - Apr 2022
• Conducted enhanced due diligence and KYC checks on electoral partners, candidates, and political parties.
• Reviewed, verified, and approved candidate documentation for compliance with legal and regulatory requirements.
• Monitored electoral processes to identify fraud, misconduct, or non-compliance with laws.
• Collaborated with security agencies and compliance bodies to enforce AML and anti-corruption policies.
Education
Bachelor of Chemical Engineering, University of Benin, 2015
Skills
• Risk Management & Mitigation
• AML Investigation & Monitoring
• Enhanced Due Diligence / Sanctions Review
• Audit Preparation & Compliance Reporting
• Lead Generation & Closing
• Customer Support & Service Recovery
• CRM Tools: Salesforce, Zendesk, Trello, Notion, Freshdesk
• Analytics: Google Analytics, Tableau
• Microsoft Office Suite
