David Usman

I am an experienced professional with a strong background in customer service, appointment setting, and closing. I have provided support through phone, email, and live chat while delivering timely and effective solutions that build trust and long-term client relationships. Skilled in conflict resolution, problem-solving, and clear communication, I am able to engage prospects, schedule high-quality appointments, and successfully close deals that drive growth. My ability to combine service excellence with sales results allows me to contribute effectively across both client support and revenue-focused roles.

In addition, I bring expertise in using CRM tools and ticketing systems such as Zendesk and Freshdesk to manage interactions with accuracy and efficiency. I excel in data entry, multitasking, and time management, maintaining professionalism even under pressure. With empathy, active listening, and a strong focus on customer satisfaction, I adapt quickly to new systems and work seamlessly within remote teams. These skills enable me to deliver consistent value while meeting both client and organizational goals.