David Ochaju

DAVID OCHAJU Cold Caller & Sales Professional-📱- | 📍 Remote Professional PROFESSIONAL SUMMARY Highly motivated and performance-driven Cold Caller with over 5 years of experience in outbound sales, specialising in healthcare and insurance services. Adept at exceeding sales targets, building client trust, and navigating complex conversations with senior citizens. Skilled in CRM tools, persuasive communication, and remote collaboration. Committed to delivering impactful Medicare solutions that enhance client wellbeing. Key Achievements: • Ranked consistently among the top 3 performers across multiple sales cycles. • Reduced lead response time by 35% through CRM workflow improvements. • Improved client retention by applying emotional intelligence in follow-up conversations. • Trained and mentored new team members to reach quota within their first 60 days. • Developed and refined sales scripts that boosted lead qualification rates. PROFESSIONAL EXPERIENCE Senior Cold Caller | Health Bridge Insurance Solutions Remote | January 2022 – January 2025 • Spearheaded daily outbound efforts with 80–120 calls targeting Medicare-eligible seniors • Outperformed the company’s benchmark with an 18% conversion rate • Built genuine connections with 500+ prospects monthly, creating high-quality warm leads • Co-developed custom scripts that improved initial engagement by 30% • Managed detailed lead tracking using Salesforce across 2,000+ contacts • Converted 1 in 3 objections into actual sales through follow-up strategies • Coached new hires on senior engagement, boosting their ramp-up time Key Accomplishments: • Top performer for 18 consecutive months • Generated $650K in annual revenue through direct conversions • Maintained 85% call quota achievement rate Outbound Sales Representative | Premier Health Services Remote | March 2020 - December 2021 • Led multi state Medicare Advantage campaigns, dialling 60–80 leads daily • Maintained an average of 92% target attainment • Integrated HubSpot CRM for tracking, logging, and optimising responses • Developed unique conversational frameworks for older demographics, boosting engagement • Followed up within 48 hours and achieved a 28% callback rate • Collaborated with licensed agents for a seamless handoff and close Key Accomplishments: • Exceeded annual targets by 20% two years running • Achieved 85% customer satisfaction score through post-call surveys • Reduced lead response time by 40% through efficient CRM utilization Insurance Sales Associate | Secure Life Insurance Group Remote | June 2018 - February 2020 • Managed high-volume outbound calls focused on Medicare supplement plans • Converted 13% of 1,200+ monthly contacts into qualified leads • Addressed objections with clarity, resolving 78% of concerns in real time • Worked on refining sales tactics through regular strategy meetings • Educated clients on policy options, building confidence in their decisions Key Accomplishments: • Ranked #2 in team performance for 4 straight quarters • Retained 70% of leads through consistent follow-up Customer Service Representative | Healthcare Solutions Inc. Remote | September 2017 - May 2018 • Managed 60–80 inbound calls assisting Medicare beneficiaries with plan info and sign-ups • Reached 78% first-call resolution and maintained an 89% satisfaction rating • Provided clear, calm guidance during application processes • Gained foundational understanding of Medicare Parts A–D Key Accomplishments: • Achieved 82% call resolution rate on first contact • Received "Outstanding Customer Service" award two consecutive quarters Entry-Level Sales Representative | Tele Com Solutions Remote | January 2017 - August 2017 • Conducted cold calls to residential customers for telecommunications services • Developed fundamental cold calling skills including opening statements, objection handling, and closing techniques • Maintained call logs and customer interaction records in basic CRM system • Achieved 75% of monthly quotas while building foundational sales experience • Participated in sales training workshops focused on customer psychology and communication strategies CORE COMPETENCIES Cold Calling Excellence: • High-volume outbound calling • Objection handling and lead qualification • Script creation and quota management • Lead qualification and progression Customer Engagement: • Senior communication and empathy • Relationship building and follow-ups • Active listening and needs assessment Technical Proficiency: • CRMs: Salesforce, HubSpot, Pipedrive • VoIP: RingCentral, Zoom Phone • Microsoft Office Suite • Remote tools: Slack, Zoom, Teams Healthcare & Insurance Knowledge: • Medicare Parts A, B, C, D coverage • Medicare Advantage plans • Supplement insurance options • Healthcare industry regulations • Senior healthcare needs assessment EDUCATION & CERTIFICATIONS Bachelor of Engineering (Beng) in Computer Engineering, Veritas University, Abuja | 2024 Professional Certifications: • Customer Service Excellence Certificate (2019) • Remote Work Professional Certification (2021) • CRM Management Specialist (2022) Continuing Education: • Advanced Cold Calling Strategies Workshop (2023) • Senior Customer Psychology Training (2022) • Healthcare Insurance Compliance Update (2024) PERFORMANCE METRICS 5-Year Career Highlights: • 95,000+ calls made • 25% average conversion rate • $2.2M+ revenue generated • 92% average client satisfaction • 89% average quota achievement • 1,500+ leads nurtured Recent Performance (2024): • 2,400+ calls/month • 19.2% conversion rate • 87% customer retention • 90% team collaboration score ADDITIONAL SKILLS • Fluent in English with clear, professional delivery • Over 5 years of remote work experience • Strong time management and self-discipline • Resilient and adaptable under pressure • Collaborative and open to feedback