David
JOBSON
Customer Claims & Data Entry Specialist
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ABOUT ME
WORK EXPERIENCE
Administrative Support Officer
2015 - 2024
Highways Operation Centre | Hampshire, UK
Sole Administrator of the first point of contact for all resident highways inquiries in
Hampshire County that maintains 5,500 miles of road
Managed filing process for all inquiries and claims for the Hampshire County
Council responsible for 1.4 million residents
Analyzed new claims and supporting documents ensuring legitimacy of claims
resulting in an 85% rejection rate annually
Liaison between claimants, engineers and legal teams for claim resolution
Assisted in resolving claims within extremely limited timeframes (15 - 30 days)
while abiding by all laws, rules and regulations
Generated claims reports for engineering and legal teams to determine eligibility
of payments and prevent fraud
Customer Service Specialist (Part-Time)
2022 - 2024
Hampshire Waste Department | Hampshire, UK
2015 - 2017
Sole approval officer for analyzing and discerning approved skip placement locations
in Hampshire County
Analyzed and approved applications for skip placements
Advised Skip companies on legal process for Skip approvals
Developed strong personal relationships with Skip companies
NOTABLE PROJECTS
2019 - Present
Primary Representative for the Autistic community in Board Meetings
Participate, advise and assist in management of theatrical plays and operations
Developed temporary virtual theatrical play program that allowed the company to
continue operating during the pandemic
Hampshire Showpeople Project 2011
I help you handle customer claims and
advise cross functional teams to
resolve complex problems. I love
research and can spend hours
analyzing information on any subject,
organizing the data neatly into
digestible forms.
In my spare time, I am a Trustee of the
Board of Directors of the Flute Theater
Company where I play a primary role in
advising and managing theater
operations.
Level 3 Business Administration
Certifcation
Highways Operation Centre | Hampshire, UK
Trustee, Board of Directors for Flute Theatre Company
I am seeking a remote position where I
can apply my 10 years of claims
management and data skills.
EDUCATION
Handled customer service inquiries and calls
Assisted in management of bookings for resident recycling drop-off
Handling payments for van permits to enter recycling sites
Fraud prevention for business and residential recycling
Skips License Approval Officer
Mexico
2011
Responsible for archiving digitized historical text and photos for an exhibition
funded by the Heritage Lottery Fund
Assisted in data entry and organization of entered records in CALM database
system
Analyzed and digitized historical land tithe records from the 1900s
BA History
University of Winchester 2013
SKILLS
Data Analysis & Organization
Customer Service & Management
Spreadsheets
Cross-Functional Team
Management
Historical Record
Management
Claims Management
MS Office
REFERENCES
Available upon request
