David Claro

DAVID CLARO CUSTOMER SERVICE LEAD Contact About Me He is a seasoned outsourced talent backed with years of customer support experience and great leadership skills, who recently invested in his telecommuting career fortifying his skill base with knowledge of new industries like property management Education Purok 18 Upper Mintal, Davao City, PH Bachelor of Science in Public Administration +63 - - University of Southeastern- Philippines Work Experience Skills Sutherland Global Services- Customer Support Representative Creativity Problem Solving Customer Service Leadership Phone Support for AT&T U-Verse LAN/WLAN, IPTV and VOIP troubleshooting Customer account management (billing and sales) Sutherland Global Services- Team Manager Team Manager for AT&T U-Verse KPI Coaching, Career Guidance/Life Coaching, Product Knowledge Coaching, Call Handling Coaching Admin tasks like KPI reporting, payroll escalation, leave allocation, agent appraisal/performance evaluation Awesome OS- Team Manager Team Manager for TechStyle Fashion Group Started managing a team who handles phone support for JustFab and Fabletics Later part, was transferred to manage the social media team for all brands under TechStyle Virtual Assistance- Property Management Concierge Virtual Concierge for a Rental Property Management Company - Poplar Homes