David Chigozie Agukwe

DAVID CHIGOZIE AGUKWE CUSTOMER SERVICE REPRESENTATIVE Address: 9 Reginald Street Manchester, United Kingdom, M11 1PS LinkedIn: https://www.linkedin.com/in/david-agukwe Phone: - E-mail:- Summary: I am a customer service representative who focuses on the needs of customers. I am committed to completing tasks and offering great service by solving difficult problems. I am skilled in using different ways to communicate with customers, like phone, email, and chat. I use these methods to give excellent support and make sure customers are happy. Skilled in problem-solving and critical thinking, consistently exceeding expectations in resolving service requests. I am good at working from home and using computer programs to talk to customers and check if they are happy. I am good at advertising and making customers happy, which helps the business grow. I am a customer support specialist. I use my skills and achievements to solve problems and achieve excellent outcomes. Skills: I have computer skills to make customer conversations better and documentation easier. This includes software tools such as Zoom, Slack, Microsoft Teams, and Microsoft Office Tools. I have experience in customer service. I use remote support software to make customers happy. I can solve difficult problems by helping customers remotely using ticket management systems. I follow company guidelines to resolve cases quickly and efficiently. I am good at making connections with customers even when we are not in the same place. I can use Zoom and Microsoft Teams to talk to them. I can also use Salesforce and HubSpot to keep track of our conversations. I am good at communicating. I can speak and write well, so it's easy for me to talk to coworkers and clients on Slack and Microsoft Teams. I can record and organize information using Google Docs and Microsoft SharePoint. This helps our company's customer-focused strategy. Work History: Leoson Nig. Ltd- FCT, Abuja, Nigeria: Customer Support Specialist February 2021 - September 2023 I used Zoom and Slack to talk to customers and make documentation easier. This made handling time shorter by 20% and made customers happier. I provided great customer service even when working remotely. I exceeded my goals by using helpful software like Zendesk or Freshdesk. This led to a 15% increase in keeping customers. I achieved a consistent 95% or higher customer satisfaction rating through effective handling of inquiries and resolution of complaints. I built strong relationships with customers online. I used video calls and CRM software to understand and meet their needs. This resulted in a 25% increase in upsell opportunities and customer loyalty. I was recognized for my great communication skills using Slack and Microsoft Teams. I spoke clearly with coworkers and customers. This reduced mistakes and confusion by 10%. I used Google Docs and SharePoint to keep detailed records and share them with my team. Splendid Place SB Empire- Lagos, Nigeria: Customer Service Representative January 2017 - February 2021 I gave excellent customer service from a distance using phone, email, and chat. Customers were happier, and I responded quickly. I showed great problem-solving skills and critical thinking when solving difficult service requests. I did this while working from home. As a result, the number of escalated cases went down by 15%. Also, the rate of resolving issues on the first contact got better. In all my remote interactions, I provided a professional and personalized customer experience. I always received good comments and kept a customer satisfaction rating of 95% or higher. I worked well with team members who were far away to solve customer problems quickly. The average time for handling customers was reduced by 10%. This made the customer experience smoother. I used software like Zendesk and Freshdesk for customer service. The software helped me manage remote interactions and track customer satisfaction. It also helped me keep accurate records, which made our team more efficient. Utilized customer service software (e.g., Zendesk, Freshdesk) to manage remote interactions, track customer satisfaction, and maintain accurate documentation, ensuring streamlined processes and improved team efficiency. Education: Bachelor of Science (B.S.), Microbiology, Madonna University Nigeria Member of the Nigerian Society for Microbiology (NSM) Certifications: Technical Support Fundamentals- Google I have the skills needed to do well in this job. I can fix computer problems and help customers. Zendesk Voice/Talk- Zendesk Certified in utilizing Zendesk's customer service software for voice and telephony support. Foundations of Project Management- Google Certified in foundational knowledge and skills in project management.