David Chigozie Agukwe

I am a Customer Service Representative with over 5 years of experience who worked with two reputable firms in Nigeria before I relocated to the United Kingdom (UK) in late September. I am a customer service representative who focuses on the needs of customers. I am committed to completing tasks and offering great service by solving difficult problems. I am skilled in using different ways to communicate with customers, like phone, email, and chat. I use these methods to give excellent support and make sure customers are happy. I am skilled in problem-solving and critical thinking, consistently exceeding expectations in resolving service requests. I am good at working from home and using computer programs to talk to customers and check if they are happy. I am good at advertising and making customers happy, which helps businesses grow. I use my skills and achievements to solve problems and achieve excellent outcomes.

Ø I have computer skills to make customer conversations better and documentation easier. This includes software tools such as Zoom, Slack, Microsoft Teams, and Microsoft Office Tools.

Ø I have experience in customer service. I use remote support software to make customers happy.

Ø I can solve difficult problems by helping customers remotely through chat, email or phone calls.

Ø I follow company guidelines to resolve cases quickly and efficiently.

Ø I am good at making connections with customers even when we are not in the same place. I can use Zoom and Microsoft Teams to talk to them. I can also use Salesforce and HubSpot to keep track of our conversations.

Ø I am good at communicating. I can speak and write well, so it's easy for me to talk to coworkers and clients on Slack and Microsoft Teams.

Ø I can record and organize information using Google Docs and Microsoft SharePoint. This helps our company's customer-focused strategy.

I have Customer Support Experience, Technical Support Training, and Project Management Training which will help me contribute greatly to the success of your firm.

However, I do understand that customers are the reason why we are in business, hence I always do more to ensure they are pleased. If you are looking to hire a complete Customer Service Representative who would be a perfect match for your team, kindly hire me.

I am open to an instant interview and job offer. I am available and looking forward to hearing from you soonest.

Warm regards,

David C. Agukwe