David Alexander Recinos Silva

David Alexander Recinos Silva Customer Service and Technology Services Professional Personal Information San Salvador, El Salvador. Age: 24 years old. - -- Technical Skills • • • • • • Advanced Excel GDS Systems (Sabre, Amadeus) NDC Direct/Farelogix Workforce Management (WFM) knowledge Cloud services expertise Multitasking (Provided customer support via phone and chat, efficiently handling up to 3 simultaneous interactions) Profile Customer service professional with over 5 years of experience in the travel industry, specializing in managing flight, hotel, car, and activity bookings. Proficient in advanced booking systems and Excel, with expertise in Workforce Management (WFM). Demonstrated ability to handle multiple interactions across phone, chat, and email, providing timely assistance and resolving inquiries. Currently pursuing an Associate Degree in Cloud Services to leverage technological skills for delivering effective solutions. Recognized for a proactive approach, meticulous attention to detail, and a strong focus on customer satisfaction. Professional Experience April 2019 – Present (Currently working as Part Time) Teleoperator at Foundever • Hotel Reservations: One year of exclusive experience in managing and coordinating hotel reservations, providing exceptional customer service, and demonstrating the ability to handle multiple interactions simultaneously. • Flight Specialization: Expert with over 4 years of experience using GDS systems (Sabre, Amadeus) and NDC Direct/Farelogix platforms for flight management. • Banking Support: Chosen to support a major East Coast U.S. bank for 6 months, delivering assistance with expenses, fraud claims, transfers, and technical support for banking applications. Soft Skills • • • • • • Proactivity Logical reasoning Effective communication Problem-solving Customer orientation Adaptability (to different products and systems) Education • January 2024 – Present Associate Degree in Cloud Services (2-year program) Escuela Superior de Innovación y Tecnología (2nd Academic term in progress) • January 2018 – November 2018 Certification from the English for Call Center academy • January 2016 – December 2017 General High School Diploma with a Focus in IT Colegio Coronel Francisco Linares • January 2006 – December 2015 Basic Education Centro Escolar Coronel Francisco Linares Languages • • Spanish (native) English (advanced)