Customer service professional with over 5 years of experience in the travel industry, specializing in flight, hotel, car, and activity management. Proficient in advanced booking systems and Excel, with expertise in Workforce Management (WFM). Currently pursuing an Associate Degree in Cloud Services to leverage my experience and technological skills for delivering effective solutions. Recognized for my proactive approach, problem-solving abilities, and adaptability, with a strong focus on enhancing the customer experience.