ACHO TEKUH DAVID
Tel: - | Email:-| LinkedIn: linkedin.com/in/davidacho
SUMMARY
Results-driven developer with 5+ years of experience in full-stack web and mobile application
development, database management, and data manipulation. Seeking to leverage extensive technical
expertise, strong analytical abilities, and proven problem-solving skills to excel in a remote Technical
Support or Customer Support role. Proven ability to translate user requirements, troubleshoot complex
issues, manage data systems, and enhance customer satisfaction. Eager to provide exceptional user
assistance, effective issue resolution, and contribute to a positive customer experience. Bilingual, fluent
in written and spoken English and French.
TEHNICAL SKILLS
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Technical Support & Troubleshooting: Application Support, Technical Problem Solving,
Debugging, Root Cause Analysis, System Analysis, Technical Documentation, Incident
Management Support, Log Analysis, Performance Monitoring, Database Querying (SQL, Oracle).
Web & Mobile Technologies: JavaScript, Python, Flutter, NodeJS, Android, iOS, RESTful APIs.
Backend & Databases: SQL, Oracle, NoSQL, Firebase, Server Management.
Cloud & DevOps: Google Cloud, Docker, GitHub, CI/CD Practices.
Software & Tools: Familiarity with Ticketing Systems (e.g., Jira, Zendesk concepts), CRM Software
concepts, Remote Support Tools.
Customer Service & Communication: Customer Support, User Assistance, Issue Resolution,
Bilingual Communication (English - Native, French - Fluent), Active Listening, Empathy, Patience,
Technical Explanation, Teamwork.
PROFESSIONAL EXPERIENCE
Chief Of Billing Center
Cameroon Telecommunications, Yaoundé, Cameroon
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Nov 2023 – Present.
Implemented a new billing system that significantly improved accuracy and efficiency, resulting in
a 20% reduction in billing errors and a 15% increase in revenue generation.
Streamlined the service monetization process by introducing automated workflows, cashless
payments which in turn reduced service waiting time by 30% and enhanced customer satisfaction
levels by 25%.
Led a team in analyzing and optimizing tariff plans, resulting in a 10% increase in average revenue
per user (ARPU) within six months.
Developed and implemented a comprehensive fraud detection and prevention system, reducing
fraudulent activities by 40% and saving the company X amount in financial losses annually.
Successfully managed a large-scale data migration project, transferring over 1 million customer
records without any disruption to services, achieving a 99.9% data accuracy rate.
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Lead Application Developer
Cameroon Telecommunications, Yaoundé, Cameroon
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Led the development and maintenance of the company's official recharge platform (Android, iOS,
Web) supporting over 500K users and significant transaction volume.
Designed, developed, and maintained functional databases (SQL, Oracle) and servers ensuring
high availability and performance for application back-ends.
Collaborated with project managers to define technical requirements and project milestones.
Fraud Analyst
Cameroon Telecommunications, Yaoundé, Cameroon
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Sep 2021 – Feb 2022.
Automated analysis of large amounts of data to find patterns of fraud and anomalies.
Contributed in establishing sales procedures for proper cash flow in agencies.
Collaborated with team members to detect fraud patterns and brainstorm methods to combat
these types of cybercrime.
Support Staff
Cameroon Telecommunications, Yaoundé, Cameroon
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Mar 2023 – Oct 2023.
Jun 2020 – Oct 2021.
Provided technical support to internal teams, resolving hardware, software, and network issues.
Assisted in the onboarding and training of new employees on company systems and applications.
Troubleshot customer complaints, ensuring prompt resolutions and user satisfaction.
EDUCATION
Protestant University of Central Africa – Yaoundé, CAMEROON
Master of Science: Software Engineering
Nov 2017 – Jun 2020.
National Advanced School of Post & Telecoms - Yaoundé, CAMEROON
Bachelor of Science: Computer Networking and Telecommunications
Oct 2015 – Sep 2018.
CERTIFICATIONS AND TRAININGS
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Microsoft Office Specialist 2013 (Word)
Seminar on revenue Assurance in Telecommunication Networks.
Training on Data Manipulation and Treatment and Warehousing in Information Systems.
REFERENCES
Available on Request
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