Results-driven and bilingual (English/French) technology professional with 7+ years of experience in full-stack web and mobile application development, database management, and system implementation. Seeking to leverage extensive technical expertise, strong analytical abilities, and proven problem-solving skills to excel in a remote Technical Support or Customer Support role. Proven ability to translate user requirements, troubleshoot complex issues, manage data systems, and enhance customer satisfaction. Eager to provide exceptional user assistance, effective issue resolution, and contribute to a positive customer experience.