David Abarca

David Alejandro Abarca Soza Reparto San Juan del Seminole 1 ½ cuadra al oeste Casa 496 Managua, Nicaragua-Tel:- Education: Universidad Nacional Agraria 2013- Present: Agronomy Keiser University International Language Institute June-November 2013: Academic English Language Certificate AEP School of Medicine, Centro Superior de Estudios Militares Hospital Militar- Colegio Liceo Franciscano Managua, Nicaragua- High School Diploma Work Experience: Convergys’ Sales Associate June 2017-December 2017 Duties: Achieved specific sales targets and maximizing sale opportunities on each and every call Used script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs Maintained broad knowledge of products, pricing, promotions, and procedures Ensured service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarified customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer Prepared complete and accurate work including appropriately notating accounts as required Participated in activities designed to improve customer satisfaction and sales performance Answered billing questions by talking through components of customer accounts Customer Service Representative Sitel June 2016-June 2017 Duties: Managed large amounts of inbound and outbound calls in a timely manner Identified customers’ needs, clarify information, research every issue and providing solutions and/or alternatives Built sustainable relationships and engage customers by going the extra mile Kept records of all conversations in our call center database in a comprehensible way Met personal/team qualitative and quantitative target Researched required information using available resources Managed and resolve customer complaints Provided customers with product and service information Entered new customer information into system Updated existing customer information Processed orders, forms and applications Identified and escalate priority issues Followed up customer calls where necessary Documented all call information according to standard operating procedures Completed call logs Produced call reports Agricultural Manager Soza Family Farm 2012-Present Duties: Development and implementation of project for the production of 6 acres of intensive banana production for domestic consumption in Chiquimulapa, Posoltega. Distribution of finished product in the Multisectoral Cooperative of Women, CECOSORORIDAD. Development of logistics to transfer product mainly from Posoltega to Managua. Distribution and sale of the product in the area of Managua. Marketing banana produce to various consumer types from small neighborhood stores to large scale distribution in the Oriental Market. Surpassing the weekly sales quota to more than 20,000 units total sold in Managua. Formulation of cocoa production project in the region of Boaco Managua. Development of production process 12 acres of cocoa production in the region of Boaco Managua. Hacienda San Felipe in El Paraiso district, Boaco, Nicaragua. Private tutor in English and Statistics January 2016-Present Administered weekly self-created lessons involving reading, writing, grammar and critical-thinking skills Implemented monthly assessments to analyze students' progression, strengths and weaknesses Evaluated development of math skills and made appropriate adjustments to the need of the student. Encouraged conversational skills using weekly prompts to initiate dialogue Facilitated English language acquisition through reading of numerous texts of various genres appropriate for the age and development level of each student Internship Laboratory assistant 2017 Reviewed and research project background and status with mentor Became proficient in laboratory and greenhouse to characterize experimental, developmental, and commercial herbicides, insecticides, fungicides, and products of biotechnology Participated in research preparation, calibration, application, evaluation, data analysis, maintenance, and when necessary, appropriate disposal. Designed and conducted experiments, with mentorship guidance, within a defined project Made novel observations Collected and interpreted data Drew sound scientific conclusions based on data analysis. The results of these studies, and the conclusions generated, will impact research plans and advancement decisions on the experimental materials. Language: Spanish native language. English high level proficiency. Skills: Microsoft Office proficiency in Excel, Word and Powerpoint.