Dave Mendoza

DAVE ALEXYS C. MENDOZA - |-Door #3 Avanceña Apartment, Zone 5, Bonbon, Cagayan de Oro City, 9000 🇵🇭 Filipino | English, Tagalog PROFESSIONAL SUMMARY Highly capable and detail-oriented Virtual Assistant with a Bachelor of Arts in Economics from Xavier University - Ateneo de Cagayan. Skilled in customer service, claims and appeals management, and virtual administrative support. Strong problem-solving and organizational abilities developed through fast-paced environments. Adept at handling complex tasks, supporting client operations, and delivering professional communication. Seeking a growth-oriented role where I can contribute to operational efficiency and client success. SKILLS & CORE COMPETENCIES • Customer Support: Claims Processing, Appeals Resolution, Client Relations, Issue Resolution • Administrative Support: Scheduling, Email & Calendar Management, Report Creation, Data Entry • Communication: Excellent Written and Verbal English, Active Listening, Professional Correspondence • Analytical Thinking: Data Analysis, Problem-Solving, Attention to Detail, Time Management • Collaboration: Teamwork, Adaptability, Flexibility, Confidentiality TECHNICAL PROFICIENCIES • Productivity Suites: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Drive) • Project Management: Trello • Communication Tools: Slack, Zoom, Microsoft Teams • File Management: Cloud Storage Platforms • Other Tools: Adobe, Canva PROFESSIONAL EXPERIENCE Legal Virtual Assistant Outsource Access — March 2023 – April 2025 - Generated lead tracking reports that converted into clients - Created quarterly profit reports based on client data - Supported administrative and reporting tasks for legal operations Digital Virtual Assistant Outsourced Doers — September 2022 – March 2023 - Managed virtual admin tasks including scheduling, email handling, and data entry - Demonstrated time management to complete diverse assignments efficiently Customer Service Representative Concentrix Davao — September 2021 – March 2022 - Resolved customer inquiries and concerns with professionalism - Maintained customer satisfaction through clear communication Claims Specialist Teleperformance Cebu IT Park — June 2020 – July 2021 - Processed customer claims in compliance with policies - Evaluated claim validity using analytical judgment Appeals Specialist ePerformax Contact Centers Corp. — July 2018 – January 2020 - Handled and resolved appeals through investigation and follow-up - Maintained accurate documentation of cases and resolutions EDUCATION Bachelor of Arts in Economics Xavier University - Ateneo de Cagayan — March 2018 TRAINING & CERTIFICATIONS • JPMC Claims Product Specifics Training – Teleperformance | Sept 2020 • eBay-NA Product Specifics Training – Eperformax | Oct 2018 • Global Communications Training – Eperformax | July 2018 • Northern Mindanao Economic Convention – XU Economics Society | Feb 2018 • Mindanao Economics Students’ Convention – XU Economics Society | Jan 2017 REFERENCES Available upon request