Dave Mendoza

I am Dave Alexys C. Mendoza, a highly capable and detail-oriented Virtual Assistant from the Philippines. I hold a Bachelor of Arts in Economics from Xavier University - Ateneo de Cagayan. My professional journey has equipped me with a robust skill set in virtual administrative support, customer service, and claims and appeals management. I am adept at handling complex tasks, supporting client operations, and delivering professional communication , with strong problem-solving and organizational abilities honed in fast-paced environments. I am seeking a growth-oriented role where I can contribute to operational efficiency and client success.

My core competencies include comprehensive customer support, encompassing claims processing, appeals resolution, client relations, and issue resolution. I am highly skilled in administrative support, managing tasks such as scheduling, email and calendar management, report creation, and data entry. Communication is a key strength, evidenced by my excellent written and verbal English skills, active listening abilities, and professional correspondence. Furthermore, I possess strong analytical thinking, demonstrated through data analysis, problem-solving, attention to detail, and effective time management. I thrive in collaborative environments, exhibiting teamwork, adaptability, flexibility, and a commitment to confidentiality.

Technically, I am proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Drive). I utilize Trello for project management and am proficient with communication tools such as Slack, Zoom, and Microsoft Teams. I also have experience with cloud storage platforms for file management and with Adobe and Canva.

My professional experience includes roles such as Legal Virtual Assistant at Outsource Access (March 2023-April 2025) where I generated lead tracking reports and created quarterly profit reports. As a Digital Virtual Assistant at Outsourced Doers (September 2022-March 2023), I managed virtual admin tasks and demonstrated efficient time management. My background also includes Customer Service Representative at Concentrix Davao (September 2021-March 2022) , Claims Specialist at Teleperformance Cebu IT Park (June 2020-July 2021) , and Appeals Specialist at ePerformax Contact Centers Corp. (July 2018-January 2020).