Dave Malmberg

Dave Malmberg 428 Parkview Ave., Oliver, BC, V0H 1T4​ - |-| LinkedIn: Dave Malmberg Professional Summary Experienced Quality Assurance professional with over a decade of expertise in software testing, defect resolution, and automation. Skilled in Agile methodologies, test planning, and issue tracking, with a strong technical background. Proven ability to lead QA processes, improve testing strategies, and collaborate with development teams to ensure high-quality product releases. Adept at streamlining QA workflows, prioritizing defects, and maintaining test automation frameworks. Core Skills ●​ Test Planning & Execution – Comprehensive test case creation, regression testing, and automation integration. ●​ Defect Management – Proficiency in Jira and issue tracking systems for bug identification and resolution. ●​ Automation Testing – Experience with automated testing tools, with the ability to adopt and implement frameworks. ●​ Agile Testing Methodologies – Extensive experience in Scrum-based QA workflows and continuous testing. ●​ Live Operations & Release Management – Managing build verification, content updates, and live issue tracking. ●​ Cross-Functional Collaboration – Strong ability to work with developers, product teams, and customer support to optimize issue resolution. ●​ CI/CD Integration – Familiar with Jenkins, Perforce, and version control for smooth build deployment. ●​ Customer Issue Mitigation – Experienced in prioritizing and resolving QA-related customer concerns in live environments. Professional Experience QA/Customer Support Lead Rogue Harbour (Mobile) – Dec 2023 – Present ●​ Designed, executed, and maintained detailed test cases from scratch, ensuring high-quality product releases. ●​ Proactively identified critical defects pre-launch, reducing post-release issues. ●​ Created documentation, FAQs, and support materials, improving team efficiency and customer satisfaction. ●​ Collaborated with developers to troubleshoot and resolve issues promptly, enhancing release timelines. ●​ Acted as a bridge between customer support and development teams, ensuring smooth communication and issue resolution. ●​ Automated Jira task integration into test plans, ensuring a streamlined workflow between QA and development. ●​ Prioritized sprint tasks based on customer feedback and direct issue mitigation, improving development focus and release efficiency. ●​ Handled high-priority customer escalations, reducing churn by implementing alternative solutions such as in-game incentives, credit adjustments, and non-monetary compensations. ●​ Helped improve user review scores, with multiple reviews updated positively based on direct issue resolutions and support interactions. GM Manager Argon Electrical & Solar Services – 2016 – 2023 ●​ Grew the business from less than $100,000.00/year to over $1,000,000.00 in sales. ●​ Became one of the top Solar Installation companies in BC. ●​ Managed all aspects of the sales and installation process, including website design, social media content, and customer support. ●​ Wrote professional quotes and technical documents. ●​ Led generation, marketing, sales, logistics (shipping/receiving), and team management. ●​ Built a competitive and respected business in a crowded field. QA Manager Jiiion & A.C.R.O.N.Y.M Digital – 2014 – 2016 ●​ Directed QA testing strategies for mobile and web platforms, delivering defect-free releases. ●​ Streamlined defect resolution workflows, cutting issue resolution times by 30%. ●​ Led test environment support, defined test data requirements, and provided ongoing testing solutions to development teams. Senior QA Lead Blitzoo Games Inc. – 2010 – 2014 ●​ Led QA processes for mobile (iOS/Android) and web platforms, ensuring high product quality in a live operations environment. ●​ Managed bug reporting, regression testing, and risk analysis, contributing to timely and successful product releases. ●​ Collaborated with cross-functional teams to resolve complex issues, improve processes, and enhance user experience. ●​ Supervised remote and in-house QA teams, maintaining effective communication and ensuring task completion. ●​ Developed and implemented QA best practices, improving overall product stability. QA Lead/Dev Support Propaganda Games – 2006 – 2010 ●​ Created and executed comprehensive test plans for Turok, Pirates of the Caribbean, and Tron: Evolution. ●​ Acted as the lead in defect logging and coordinated resolutions with developers, achieving 99% defect-free releases. ●​ Played a pivotal role in test strategy development and execution for AAA console projects. ●​ Worked closely with the Tools and Build teams to keep builds stable and playable throughout the development cycle. ●​ Conducted and utilized Focus Group testing, leveraging data to inform studio direction and development priorities. Technical Experience ●​ Testing Tools: Jira, Redmine, Jenkins, Perforce ●​ Development Tools: Familiar with Unreal Engine, Unity, C#, C++, MySQL, JavaScript ●​ Methodologies: Agile/Scrum, Continuous Integration, Live Operations ●​ Platforms: Mobile (iOS, Android), Web, Console (Xbox, PS) ●​ Automated Testing: Knowledge of automated testing frameworks and tools; able to quickly adopt new automation solutions. ●​ Customer Support Platforms: Helpshift, Zendesk (basic knowledge) Education Diploma in Game Design​ Vancouver Film School, Vancouver Diploma in Stagecraft Program​ Douglas College, New Westminster Additional Information ●​ Experienced in remote work environments with a proven track record of productivity and collaboration. ●​ References available upon request.