Darwin Kelly Gayo
Email address:-
Cell no-/-
Skype: live:darwin.gayo11
Work Experience:
06/18 – 04/2021 Focusinc Group of Companies
*Paymaster / Ameritel - Sales Account Manager
Phone Carrier Dealership / Gift Cards / Webpos Management
Remotely connect to dealers to install applications
Creating work orders for sim cards, handsets and accessories.
Provide real time information regarding sales and transactions.
9/13 – 03/2018Convergys Inc.
*Data Entry / Order Entry Specialist - Time Warner Cable
Creates profile and customers account
Schedules appointment, work orders cancellation
Process special request orders for Time Warner customers
Chat support for technical and customer solutions
Upsells available products
*Technical Support Specialist - Charter Communications Inc.
Basic troubleshooting steps for Internet, E-mail and Modem issues
Creating ticket for unresolved issues to higher tier.
Creating trouble call to dispatch a technician visit at their house
EDUCATION:
University of St. La Salle – Bacolod
Bachelor of Secondary Education Major in Music, Arts, Physical Education and Health
Graduate
SKILLS:
English and Tagalog (verbal and written)
Proficient in Microsoft Office applications (e.g. Outlook, Word and Excel)
Specialized Customer Support
Data Entry Pro
