Darshi Khirani

Darshi Khirani-| https://www.linkedin.com/in/Darshi-Khirani | - WORK EXPERIENCE Beyond Automation PVT LTD Mumbai, India Operations Lead Dec 2020 - Apr 2024 Client Relationship Management/ Stakeholder Management: Established the CRM department, standardizing workflows and protocols, supporting over 200 projects annually Managed 100+ project handovers/year, mitigating constraints & ensuring last-mile execution, achieving 95% client satisfaction Reduced client queries by 30% by developing manuals & tutorial videos, enhancing support for internal teams & clients Reduced system downtime by 25% by leading on-site diagnostics, resolving malfunctions & ensuring project continuity Executed 40+ residential projects using Crestron, Basalte & KNX systems by crafting personalised automation experience Delivered enhanced client satisfaction by crafting a tailored UI/UX program for Crestron, which increased feature usability Developed comprehensive service sheets and installation checklists that reduced post-project issues by 40%, significantly enhancing overall operational efficiency Process Management: Cut payroll processing time by 60% by optimizing the attendance tracking system & improving salary calculation accuracy Improved TAT by 33% by creating a framework that optimized programming processes and minimized repetitive coding tasks Achieved 100% project consistency by creating standardized SOPs for programmers, improving overall execution clarity Created QC department, improving project quality and reducing integration errors for more consistent project execution Cut project timelines by 25% by developing QC checklists and SOPs for automation, networking, and security projects Resource Management: Increased project efficiency by 20% by restructuring teams, optimizing resource allocation, & reducing project timelines Increased resource utilization by 15% through a manpower tracking system, eliminating bottlenecks & boosting efficiency Cut process delays by 20% by streamlining project timelines using historical data analysis, enhancing project outcomes Firm Building Initiatives: Boosted problem-solving efficiency by 10% by developing a platform allowing junior programmers to access past errors Trained and mentored 30+ automation programmers and CRMs on problem solving and stakeholder management Reduced onboarding time by 50% by creating & implementing a new process for automation programmers & technicians Improved new product integration time by 20% and reduced bugs, maintaining technological leadership in the industry Created & implemented a system for tracking employee skills to foster expertise in line with technological advancements EDUCATION Indian School of Business (ISB) PGP In Management | Strategy & Leadership, Operations Hyderabad, India Graduation Date: Apr 2025 K.J. Somaiya College of Engineering, Mumbai Bachelor of Technology | Mechanical Engineering Mumbai, India Graduation Date: Oct 2020 PROJECTS & LEADERSHIP UWBe (United Way Bengaluru) Hyderabad, India Pro-Bono Consultant Apr 2024 - Apr 2025 Developed a sustainable business model that enhanced financial empowerment for rural women Projected 1.5x revenue growth for Self Help Group products through strategic sales and market expansion strategy K.J. Somaiya College of Engineering Mumbai, India Research Assistant / Project Member Aug 2018 - Oct 2020 Presented conference papers at the International Engineering and Operations Management (IEOM) conference, 2019 Analyzed strategic and prospective UAV applications for disaster management, optimizing assessment and relief operations Major Project: Unmanned Aerial Vehicle (UAV) for Humanitarian Supply Chain to cover areas in search & rescue missions NADS (Teaching Institute) Mumbai, India Jan 2015 Vocational Trainer - Dec 2017 Ensured 100+ students’ consistent academic performance across Math, Science and French throughout each academic year Managed administrative tasks including progress tracking, curriculum planning, and student record maintenance SKILLS & INTERESTS Skills: Microsoft Office, G Suite, Process Optimization, Project Management, Data Analysis, Stakeholder Management Interests: Marathons (21K, 10K), Open-sea Swimming, Table Tennis (district-level), Travelling, Cycling Event Organization