ALCARDE DARREN
Block 6 Lot 32 Landheights Ville TagbacJaro Iloilo City Philippines 5000 | C:- |-Skype: darren.alcarde
Summary___________________________________________________________
Highly organized and completion of tasks upon set deadlines
Excellent interpersonal and communication skills
Constant learner with high availability and response
Quick thinker with ability to multi-task
Positive attitude and attentive to detail
Flexible and adaptive to changing technologies, and work environment
Experience_________________________________________________________
Product Adviser /Sales Acquisition/Appointment Setter
MyServiceForce.com/Home BasedFebruary 2016 October 2017
Receive inbound calls and assist client’s sales inquiries
Answer chat sales inquiries and close the sales.
Walkthrough clients in placing order and getting payment over the phone for processing.
Making follow up calls to new sign ups and give them walk through and assistance.
Send sales emails for marketing.
Sends welcome email to new sign ups.
Do outbound call to set appointment for demo and presentation.
Tools:
Outlook
Skype
Infusionsoft
Fusedesk
Appointment Core
LivePerson
Customer Support Specialist(Chat/Email)Admin AssistantNovember 2014- January 2016
Real Dose Nutrition/Home Based
Respond to customers on chat and emails.( Zendesk)
Perform functions such as data entry, data management and data retrieval
Suggest, promote and guide clients on placing orders
Process returns and refund accounts
Update company’s social media sites
Research articles online for company’s information
Tools:
Order Desk
Slack
LivePerson
Helpscout
Zendesk
Basecamp
Google Hangout
Ultracart
Newgistics
Ontraport
Executive Virtual Assistant/Appointment SetterNov 2013-November 2014
Virtual Co-worker/Home Based
Calendar management and set appointments for meetings.
Filter and responds to emails and list the important emails that needs client’s response and attention.
Logging to CRM and update and perform data entry
Do research for client regarding events and travels
Tools:
Outlook
Gmail
Freshdesk
Google Calendar
Wordpress
Appointment Setter/SalesOctober 2012 to October 2013
ADT Home Security- Florida/Home Based
Lead generation and appointment setting.
Data entry
Email management
Calendar management
Closing sales call
Tools:
Eyebeam
Excel Sheets
Gmail
Google Calendar
Customer Service Representative/Technical October 2011 to Aug 2012
Comcast USA/Office Based
Performed tasks related to answering customer inquiries received via telephone and emails.
Provided effective and consistent technical support.
Trouble shoot customers issue while on the phone
Giving customers a walkthrough on their account and processes
Researched technical solutions in resolving customer issues.
Process order and payment over the phone
Customer Service AssociateJanuary 2010 to Sep 2011
T-mobile USA/Office Based
Handle customer inquiries, complaints, billing questions and payment extension/service requests, troubleshooting.
Calm angry callers, repair trust, upselling, locate resources for problem resolution and design best-option solutions for their phone plan needs.
Process orders and payments
AdditionalInformation______________________________________________
Bachelor’s Degree in NursingGraduated March 2006
University of Iloilo, Iloilo City- Philippines
Date of Birth: 29 Aug 1983 Gender: Female Civil Status : Married
