Darlene Mae Rosello

DARLENE MAE ROSELLO Customer Service Specialist ABOUT CONTACT- Experienced Customer Service Assistant for more than 14 years, with a demonstrated history in the retail company. My unique professional - experience stems from years of providing excellent customer support, creative problem solving, performed administrative tasks and building customer loyalty. Block 77 Lot 27 Phase 4 Deca Homes Subdivision, Tacunan, CORE COMPETENCIES Davao City, Philippines 8000 Customer Service Data Entry Communication Transcription Customer Experience Research BACHELOR OF ARTS: Conflict Resolution Proofreading LANGUAGE AND Calendar Management Time Management LITERATURE Content Marketing Social Media Marketing EDUCATION 2003 EXPERIENCE University of Southeastern Philippines, Obrero Campus, Davao City, CUSTOMER SERVICE ASSSITANT Philippines SUPERVALUE INCORPORATED. | APRIL 2003 - OCTOBER 2017 Surveys Interact with a diverse customer base in person and SOCIAL telephonically. Provide detailed information on services and products to customers Recommend service and product options to meet customer needs @fb.me/rosellodm Demonstrate service standards Manage service, products, and complaints;Ability to work proactively under time constraints @rosellodarlenemae Conduct customer satisfaction Maintain records of all customer interaction and transactions @rosellodarlenemae Produce weekly and monthly reports for management Achieve performance objectives in all areas consistently Conducted customer service orientations and monthly meetings - Proven ability to work autonomously and proactively