Darlene Lois Legaspi

DARLENE LOIS DC. LEGASPI 9039 L Gonzales Extn Rd, San Lorenzo Bundukan, Bocaue, Bulacan - 3018 - |- OBJECTIVE To be in a company wherein my knowledge and educational background are needed and will be used for a position which can further develop and hone my abilities. SKILLS & ABILITIES ● ● ● ● Fluent in English Web and Tech Savvy Fast Learner Team Player; Able to adapt and comply with colleagues and seniors ● ● ● ● Able to work under pressure Multi-Tasker Basic knowledge in Adobe Photoshop and Premier Pro Knowledgeable in Microsoft Office Applications WORK EXPERIENCE PEAK SUPPORT – CAMBRIDGE, MA JANUARY 2021 – MAY 2021 TRAINER – Grammar, soft skills, and product training – Account launching – Creates account-specific training materials and cheat sheets – Collaborates with operations and client to create standard operating procedures – Directly reports daily tasks and agent performance metrics to client – Audits Zendesk tickets or agents’ email threads for Quality Assurance – Non-voice Support for pioneering batch – Weekly client calls with account operations team – Weekly training team meetings for account updates reports and other updates CUSTOMER SERVICE – Primarily handled Business to Business voice (inbound/outbound) and email support – Also handled Customer voice and email support – Accepts orders, order edits, account edits and processes refunds/replacements. – Client account and website editing VXI GLOBAL SOLUTIONS, INC- WM MUNOZ MARCH 2020 – JANUARY 2021 TECHNICAL SUPPORT REPRESENTATIVE – Troubleshoot internet, tv, and landline phone services – – Bill explanation and internal upgrading of service plans Setting technician visit appointments CONCENTRIX - CYBERWEST OCTOBER 2019-MARCH 2020 CUSTOMER SERVICE REPRESENTATIVE Sales and technical support – Voice & Non-Voice – Primarily troubleshoot smart home devices – Process any product refunds, smart home product replacements, and order edits – Handled email and phone support simultaneously EDUCATION 2018 - 2019 BS - Nursing (UNDERGRADUATE) Bulacan State University; Malolos, Bulacan 2016 - 2018 SENIOR HIGH SCHOOL GRADUATE JESUS IS LORD COLLEGES FOUNDATION INC; Bunlo, Bocaue, Bulacan With Honors; 2 consecutive years 2015 - 2016 JUNIOR HIGH SCHOOL COMPLETER THE PHILIPPINE GLOBAL SCHOOL; 21ST St, Muroor Rd, Abu Dhabi, U.A.E. With Honors 2012 - 2015 GRADE 7-9; HIGHSCHOOL 21ST Century Private Academy; 21ST St, Muroor Rd, Abu Dhabi, U.A.E. 2005 - 2012 ELEMENTARY SCHOOL GRADUATE PISCO PRIVATE SCHOOL; Al Falah St, Abu Dhabi, U.A.E. ACTIVITIES ● Marketing Staff – Food Fest 2017 Sales Representative JILCF; Senior High School Dept. ● Marketing Staff – Food Fest 2016 2 Cashier JILCF; Senior High School Dept.