Darlene Grace Ocampo

Darlene Grace Ocampo Address:​ Brgy. Desamparados, Jaro Iloilo City Iloilo City, Philippines 5000 Phone:​ - Email:​- OBJECTIVE Customer service representative seeking an opportunity to use my customer service and interpersonal skills to improve customer satisfaction. Accomplished in providing unsurpassed support to demanding customers. Offering 4 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. WORK EXPERIENCE 01/2020 up to present Email Support Representative, Vshred and Sculptnation (Upwork) Responsibilities: ● Customer service for fitness/e-commerce/tech company thru Email ● Resolve customer complaints or answer customers' questions regarding policies and procedures ● Processing refunds/replacements/adjustments ● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken ● Fulfilling Order ● Tracking/Delivery Status ● Responded to customer requests for products, services and company information. 08/2019- 08/2020 Appointment Setter/Customer Service Representative, Axess Law 439 University Avenue, Suite 2210 Toronto, ON M5G 1Y8 (Onlinejobs.ph) Responsibilities: ● Updated and maintained organization in company database ● Set appointments with the lawyers ● Offered internal and external customers first-rate customer service to maximize satisfaction and business success ● Compiled customer feedback and recommended service delivery improvements to management ● Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns ● Handled day-to-day customer contact via phones, chats and emails 07/2018 – 07/2019 Customer Service Representative, Proof Business Outsourcing - YM Bldg, Rosario St, Jaro, Iloilo City, Responsibilities: ● Customer service for E-commerce thru Email, Chat and Phone ● Resolve customer complaints or answer customers' questions regarding policies and procedures ● Processing refunds/replacements/adjustments ● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken ● Fulfilling Order ● Tracking/Delivery Status ● Responded to customer requests for products, services and company information. 02/2018 – 05/2018 Customer Service Representative, iQor Iloilo – Mandurriao, Iloilo City Responsibilities: ● Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Receive payments and post amounts paid to customer accounts ● Advise customers of necessary actions and strategies for debt repayment ● esolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills ● Technical Support for Bell TV and Internet 09/2016 – 01/2018 Customer Service/Retention Specialist, Alorica Cubao Cubao, Quezon City Responsibilities: ● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken ● Promote company products, services, and savings plans when appropriate ● Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements. ● Technical support for Satellite Radio 09/2015 – 09/2016 Private Duty Nurse, Molo, Iloilo City Responsibilities: ● Day-to-day patient interaction ● Vital signs checking (changes and alterations documented) ● Administration of medications and treatments (as pre ordered by physician) ● Changes dressings, bandages and contraptions as prescribed Diet supervision and monitoring (with considerations to dietician advice and medical condition) ● Providing or assisting patient in self-care ▪ Dental care needs ▪ Bathing needs ▪ Other self-care needs (may involve hair and nail care) ● Providing range of motion exercises ● Assertive plan to prevent bed sores, contractures and muscle wasting is to be provided ● Documentation of patient’s condition and pointing out significant changes, to be reported to the physician and to the families ● Maintains optimum health and well-being of the patient ● EDUCATION 2011 - 2015 Bachelor of Science in Nursing​, University of San Agustin, Iloilo City ADDITIONAL SKILLS Microsoft Office package: Microsoft Word, Excel, Customer Service Skills Communication Skills REFERENCES References available on request