Dariella Cabrera

Dariella Cabrera - ·-142 Main Road, Igulot Bocaue, Bulacan 3018 PROFILE Responsible, motivated and results-driven professional seeking to advance my career to your company. Offering 4 years of combined experience in travel & hospitality, executive assistance, e-commerce and customer service that aims to provide exceptional satisfaction to my clients. Always equipped with the ability to expand my knowledge, build long term beneficial relationships and deliver successful outcomes in a timely and efficient manner. SKILLS Customer Service Travel and Hospitality Services Executive Assistant Database Management Amadeus Altea System Excellent Communication Skills E-commerce Onboarding Administrative Tasks PROFESSIONAL EXPERIENCE Business Travel Performance Automation (Virtual Assistant) June 2023 - Present Onboarding Specialist for National Account Managers Contacting BTP Automation global hotel vendors, on behalf of their customers. Compiling information from these vendors for our database and customer RFP delivery. I also work with onboarding configuration, maintenance tasks and support for new and existing BTP customers. January 2024 - December 2024 The Lenard Team (Freelance) Executive Assistant to Real Estate Leader Providing support for investment opportunities, managing executive tasks (email, calls, leads), assisting with CRM and Smartsetter, writing daily summaries, calendar and appointment setting and coordinating travel arrangements, while ensuring effective communication and multitasking. May 2023 - May 2024 EternalCrafted (Freelance) E-commerce Customer & Operations Support/Social Media Administrative Support Efficiently provide day to day customer support, data management, handles social media tasks, updates, refunds and customization of orders from customers using Shopify platform, Google Mail and Front CRM. TaskUs Fort Execellence (BPO) February 2021 - February 2023 Customer Care Support Provides accurate and timely responses for inquiries about customer's financial trading accounts coming through email, phone and live chat support channels. Make sure everything is well handled based on the Quality Guidelines set by the Client. EDUCATION & CERTIFICATIONS REFERENCES Bachelor of Science in Tourism Management Majors: Travel and Hospitality Management Bulacan State University (2020) Florence Mae Andres BTP Automation- National Certificate II - Event Management TESDA (2019) Mary Rose Marcelino TaskUs Fort Excellence- National Certificate III - Travel Services TESDA (2017)