Dariella Cabrera

I am a graduate of Tourism and Hospitality Management, where I completed a 600-hour internship with Cathay Pacific. Here are the certifications I earned during my school years:

• National Certificate II - Event Management (TESDA, 2019)
• National Certificate III - Travel Services (TESDA, 2017)

I have been working in the industry for 4 years now: 2 years in the BPO, 2 years and counting as a Virtual Assistant. My experiences are as follows:

Customer Service

• My first ever job was in a BPO company here in the Philippines as a Customer Support. It was a US based business, focusing in stocks and trading.
• I can say that I've been doing this job－Customer Service, for the past 4 years, up until now, and still loving the hang of it! This taught me everything I know about Customer Support: customer handling, managing expectations and feedbacks, providing resolutions and exceeding their satisfactions all at the same time. This helped me with my expertise in chat, email and phone support.
• Tools I've used: Zendesk, Salesforce, Google CRM, Confluence, Jira

Onboarding (Virtual Assistant)

• This skill is something I really enjoy and comfortable to work on, on a daily basis. Since I am fond with communicating to different people, my tasks are mostly customer handling but this time, from a global perspective, database management, onboarding new customers, and the rest are automation, which what the company is known for: RFP automation.
• Tools that I use: HubSpot CRM, Google Management, Jira, BTP Automation, Basecamp, Tableau Software

E-Commerce (Virtual Assistant)

• With 1 year of experience in this line of business, I can say that this definitely is something that I really hoped I get to learn in my career, and I did! My day to day job consists of: of course, Customer Support, handling their inquiries about their Shopify orders and replying through Google Mail and Front CRM, order processing, returns, refunds, updates and customization.
• Tools I've used: Front CRM, Shopify, Google Management, Paypal, Zoom

Executive Assistant (Virtual Assistant)

• I supported the Real Estate Leader with his daily tasks: calendar management, inbox management (inbox zero), email and phone support, handling his Follow Up Boss account, managing leads, travel arrangements and other executive tasks.
• Tools I've used: Slack, Follow Up Boss, Smartsetter, Google Suite, Hubstaff (Time Tracking), Fello, Whatsapp, Zoom