Dariel Espino

DARIEL ESPINO 22 Balllast st. Meralco Village Lias Marilao Bulacan 3019 Email address :- Skype ID : dariel espino Contact number :- Call center agent for 3 years and handle technical support, customer service and sales account. With the three largest internet and cable provider in US which are Telstra, Comcast and Time Warner. Also i handle Samsung mobile phone technical support, with my years of experience in the BPO industries i am used to shifting schedule, and i am a hardworking person. I do technical support to internet and cable services as well as updating customer's information in our data base and most important is providing excellent customer service. I am now pursuing a homebased job and striving to grow professionally.I make sure to give my very best to every client's satisfactory. Professional Experience GLOBAL DESTINY CABLE INC. Internet,Cable and Telephone technician 2006 - 2011 Providing good customer service Trouble shooting Line and Network Maintain outmost discretion when dealing with sensitive topics Managing real time help scenario for a better customer satisfaction CONVERGYS Technical Support Representative June 2013 – August 2014 Typed documents such as correspondence, drafts, memos, and emails Opened, sorted, and distributed incoming messages and correspondence Troubleshooting internet and video over the phone Providing good customer experience Transcom Asia Technical Support Representative June 2015 – August 2016 Provide good customer service Trouble shooting Android for smart gadgets Updating customer’s profile Education Philippine science and technology centers Graduated Associate Degree in Computer Technician Additional Skills Expert in Microsoft Office, with a focus on Excel Generating Email, Tech savvy