Daphnie Espinosa

DAPHNIE ESPINOSA Philippines |-- | - Customer-focused professional with BPO experience and proven leadership in organizational roles. Skilled in delivering exceptional service, resolving customer concern, and achieving performance metrics in fastpaced environments. EXPERIENCE TELEPERFORMANCE PHILIPPINES Operations Customer Expert I MAAX, Moa, Pasay 2025 – 2026 Amadeus-certified Travel Consultant with expertise in managing complex flight, hotel, and car itineraries. Proven ability to resolve high-level escalations while maintaining 100% reservation accuracy and policy compliance. Consistently exceeds performance KPIs through efficient workflow optimization and high-quality, empathetic customer service. ALORICA PHILIPPINES, INC. Customer Experience Representative | Temporary Team Manager | Three-Ecom. Pasay 2025 Retail Temporary Team Manager with experience leading sales teams to exceed KPIs and service standards. Expert in coaching staff for peak efficiency, managing complex retail escalations, and optimizing schedules to drive revenue. Proven ability to boost customer satisfaction and sales performance through strategic leadership and hands-on operational management. CAVITE STATE UNIVERSITY Finance Manager | Cavite 2023 – 2025 Strategic Finance Lead with a track record of reducing costs by 15% through optimized budget allocation and increasing revenue by 30% via high-impact fundraising. Dedicated to financial transparency and rigorous oversight, ensuring full accountability and fiscal health for organizational funds. EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT Cavite State University UNDERGRADUATE (2ND YEAR) SKILLS • • • • Microsoft NAV Dynamics Cashflow planning and management Leadership Time Management • • • • Travel Tech Exceptional communication Sales & Retail Digital Literacy