Daphnie Espinosa

I am a results-driven customer experience and travel professional with proven success in both corporate and retail environments. As an Amadeus-certified Travel Consultant, I specialize in managing complex flight, hotel, and car itineraries while maintaining 100% reservation accuracy and strict policy compliance. I have a strong track record of resolving high-level escalations with empathy and efficiency, consistently exceeding performance KPIs.

In my recent role at Alorica Philippines, Inc., I served as a Customer Experience Representative and Temporary Team Manager for a major e-commerce account. I led sales teams to surpass service standards and revenue targets, coached staff to improve productivity, handled complex retail escalations, and optimized schedules to drive performance. My hands-on management style boosted customer satisfaction and sales outcomes.

Prior to that, as Finance Manager at Cavite State University, I reduced costs by 15% through strategic budget allocation and increased revenue by 30% via high-impact fundraising. I am dedicated to financial transparency, rigorous oversight, and full accountability.

I am currently an undergraduate pursuing a BS in Business Administration major in Marketing Management (2nd year). My core skills include Microsoft NAV Dynamics, cash flow planning, leadership, time management, travel technology, exceptional communication, sales & retail operations, and digital literacy.

I am passionate about delivering high-quality, empathetic service — whether helping a traveler navigate a complex booking or coaching a team to hit their targets. I thrive in fast-paced, goal-oriented environments and am eager to bring my blend of travel, retail, and financial expertise to your next project.