Dany Sakr| Jbeil - Lebanon |-| -
Professional Experience
Web Developer
Freelance December 2021 – Present
●
●
●
●
●
AWS Cloud Practitioner
Github for version control
FastAPI – Python web framework
Docker containerization
Nosql – Mysql – Postgresql database management
IT OFFICER
Bev Holding, Rim Water | June 2017 – November 2021
•
•
•
•
•
•
•
•
•
First level support for users.
Install new computers, IP phones, printers and peripherals.
Administer servers, active directory, exchange server, switches and network.
Maintain and troubleshoot windows mobile handhelds and portable printers.
Install, update and troubleshoot Microsoft windows operating systems and software.
Install and maintain DVR/NVR and analog/IP cameras.
Maintain and troubleshoot network and internet problems.
Maintain data center environmental and monitoring equipment.
Write and keep records of problems and solutions.
Account Manager
CAPINFO, Brazzaville-Congo | Nov 2013 - Nov 2016
•
•
•
•
•
•
•
•
•
•
•
•
Plan, organize, coordinate and evaluate the company technical activity.
Assist in budget control for technical teams.
Supervise and monitor the help desk team, making sure that we deliver a
professional customer service in line with SLA and quality standards.
Manage critical incidents, intervene or escalate exceptions.
Assist in planning and definition of needs and requirements for IT projects and
related support systems to satisfy customer needs.
Manage projects including the planning, staffing and tracking of projects. Also follow
the ongoing daily operational activities and ensure that resources are effectively
being used and that services are being delivered.
Manage and supervise warehousing and storage practices to keep Hardware and
Software inventory up to date.
Supervise inventory team, receiving and delivering goods to customers.
Issuing and following up purchase and spare parts orders for customers.
Performs 24x7 operations for the Ministry of Finance to ensure productivity and
up-time of critical government salaries servers.
Create and maintain reports for all incidents and daily tasks.
Maintaining the data center, company's network, servers and security systems.
References available upon request
Dany Sakr| Jbeil - Lebanon |-| -
IT Help Desk - CIS
ESCWA, Beirut-Lebanon | Oct 2007 - Nov 2013
•
•
•
•
•
•
•
•
•
•
•
•
First level support at ESCWA Help Desk.
Install, upgrade and troubleshoot UN-standard Software and solve help desk calls for
official and personal computers, laptops and peripherals.
Handling and assisting users to back up their data securely and confidentially.
Maintain and update all service desk requests through the Ineed system.
Install, configure and troubleshoot issues for Microsoft Windows operating system as
well as the Microsoft Office, Symantec Antivirus Systems, Lotus Notes, Lotus
Traveler, IMIS…
Assisted in migration from Novell to Active Directory for ESCWA users.
Troubleshooting and resolving network problems.
Provided technical support for the disaster recovery plan made for Escwa.
Installing, configuring and training on Lotus Notes for users.
Troubleshooting internet problems, accessing websites and intranet issues.
Assist in the inventory tracking of all IT products to keep the database up to date.
Provide technical support for Cisco WebEx online meetings and video conferences.
Education & Certifications
•
•
•
•
TS3 Networking & Systems Development | Institute Mgr. Cortbawi, Adma, Lebanon |
2007
ITIL Foundation Certificate in IT Service Management, 2016
Health and Safety Executive Formation, 2015
CCNA-CISCO Certified Network Associate CCNA, 2014
Skills & Tools
•
•
•
•
•
•
•
•
•
Microsoft Windows operating systems, windows server 2008…2016
Microsoft Office applications.
Microsoft Exchange Server, Active Directory.
Internet Technologies (DHCP, DNS, Gateway…)
CISCO Routers, switches, Ip phones....
Cisco IronPort, VPN, Firewalls, Virus detection and prevention, Data Protector…
Virtualization (VMware Vsphere, Hyper-V)
Symantec Backup Exec
Python, AWS, FastAPI, Github, Docker, Postgres.
Languages
•
•
•
Arabic: native
English: fluent oral and written
French: fluent oral and written
References available upon request
