Danish Akram

Experienced management professional with more than 20 years in customer service, sales, client

success, contact center operations, workforce management, and CX strategy. Held positions like

Manager of Customer Care, Operations Manager, and Team Manager with a focus on the improvement

of service delivery, operational processes, project management, and team outcomes.

Expertise in customer service systems, workforce planning, performance evaluation, and quality

assurance. Proven experience in marketing forecasting, pricing models, and scheduling as well as

operational processes. Demonstrated proven ability to manage teams and improve processes and align

business strategies with service goals