Danielle Starks

DANIELLE J. STARKS PHONE - ▪ E-MAIL- SUMMARY Advanced administrative professional with experience in variety of fields, for example, in athletics, education and law. Specializes in office management and developing systems to be efficient and impactful for business. Excels at problem-solving and adept at learning industry jargon and software. SKILLS AND EXPERTISE Customer Service • Reporting & Analysis • Budget Management • Bookkeeping • Inventory Management • AP/AR Accounting • Payroll • Policy & Instructional Writing • Scheduling • Proofreading • Website Development & Management • Microsoft Office Word, Excel, PowerPoint, Outlook (advanced) • QuickBooks Online ProAdvisor WORK EXPERIENCE Office & Community Manager Vantage Robotics, San Leandro, CA: 10/2019 – 01/2020 Manage regular office duties and organization through heavy and fluctuating deadlines. Solely responsible for Customer Support and Help Desk management. Coordinate and fulfill company HR needs as needed, including employee onboarding, unemployment and court orders.  Respond to all customer service inquires via phone, email and Help Desk  Providing technical troubleshooting relevant to Help Desk ticket issue  Work with upper management and engineering on resolving top product issues  Adapt to frequent deadline changes and ASAP office needs  Set-up interviews and onboard new employees  Assist with timecard management for hourly employees  Regular Office Manager duties: shipping & receiving, vendor account management, phone calls and voicemails, office orders, tidy and organize office areas, manage office inventory and calendar, prepare meetings, reporting, proofreading, grocery shopping and errands, process new product orders, mail Volunteer Assistant Dive Coach UC Berkeley, Berkeley, CA: 12/2016 – 06/2018 Coach and assist in leading the development of elite, NCAA Division I divers. Chaperone travel and fulfill Head Coach’s duties on occasion. Business & Operations Manager, Head Coach, Co-Owner Las Vegas Diving Inc., (DBA) High Stakes Diving Club., Las Vegas, NV: 08/2014 – 11/2016 Adopted small USA Junior Diving program. Restructured, developed and legitimized business operations and functionality ultimately growing program by 200% and developed a nationally ranked program to last. Achieved 2 Silver & 1 Bronze Medals at Nationals, 9 National Qualifiers, 16 Zone Qualifiers, 22 Regional Competitors  Business & Operations Manager: create and maintain all areas of business operations, i.e., Accounting – Bookkeeping, Receivables, Payables, Payroll, Collections and Taxes; Communications & Customer Service; Scheduling; Human Resources & Staffing; Marketing & Branding; Events & Fundraisers; Website Development; Membership & Non-Profit Booster Club; Staff & Group Travel; Graphics & Apparel; Recruiting & Advertising; Training; Insurance & Safety Regulations  Head Coach: develop program structure, goals and training plans; enforce policies, promote sportsmanship, and maintain safety standards. Co-Owner: develop structure, systems, procedures, policies and documents. Additionally, create, promote and maintain business image and integrity.  Page | 1 DANIELLE J. STARKS PHONE - ▪ E-MAIL- WORK EXPERIENCE (CONTINUED) Contract Secretary CCSD – Employee Business Training Dept., Las Vegas, NV: 02/2014 – 04/2015 Coordinate departmental duties during release of new district-wide Data Management System. Develop and proofread documents, forms, and training materials; create reports and track data for management; and assist Help Desk with resolving database system issues and error as well as general support inquiries.  Provide professional, quality customer service  Versatile and adaptable to frequent changes  Supportive and ready team player  Creative problem-solver  Regular secretarial duties: prepare agendas; record and transcribe meeting minutes; complex data entry, analysis, tracking and reporting; coordinate and prepare departmental training’s and prepared training rooms; manage department and staff calendars, phone lines and inventory Server/Bartender St. Regis Monarch Beach Resort – Monarch Bay Club, Dana Point, CA: 03/2011 – 09/2013 Provide tailored customer service at the Forbes 5-Star and AAA 5-Diamond certification levels within a private, fine-dining restaurant. Additionally, was chosen to lead the seasonal outdoor grill restaurant during Summers.  Multi-task heavy workloads in a fast-paced environment  Strong, supportive team member and team leader  Train new employees in all floor positions  Promoted from Food Expeditor and Lead Hostess Foreclosure Administrative Assistant The Wolf Firm, A Law Corporation, Irvine, CA: 08/2009 – 02/2011 Review, determine and begin legal foreclosure or loss mitigation from Notice of Default through to the Notice of Sale including mailings, pulling titles, and answering questions from both client and defendants. Assisted management and attorneys with research and tracking of special case files. Redeveloped foreclosure referral intake process resulting in a 400% increase of client referrals. Also led department to win 1st place in CA within our LPS Management Software efficiency goals.  Perform tasks with speed, accuracy and efficiency  Confidential foreclosure services within accordance to laws  Strict legal deadlines and heavy workloads  Heavy data entry, financial and contract review and analyses  Train supporting employees  Promoted from Receptionist EDUCATION Cal Poly State University, San Luis Obispo, CA Some College: Physics Mission Viejo High School; Mission Viejo, CA Diploma, AP-Honor Roll . Page | 2