Danielle Joy Sabrine

DANIELLE JOY SABRINE Freelancer Profile A dedicated and results-driven professional. I am committed to delivering high-quality results and contributing to the success of the team. Looking for new opportunities to leverage my skills and grow within a dynamic organization. I look forward to the possibility of discussing my application further and to see how my skills and experiences align with your project needs. Thank you! Work Experience CUSTOMER SERVICE/TECHNICAL REPRESENTATIVE -/ WhatsApp & Viber Skype: live:daniellejoysabrine_1 Panasiatic Solutions Bacolod January 2014 - September 2018 Telecommunications - assist customers with basic troubleshooting, reload prepaid Bacolod City, Negros Occidental Philippines, 6100 phone plans, and answer inquiries about their plan Education BACHELOR OF ARTS IN ENGLISH LANGUAGE STUDIES receiving inbound calls CUSTOMER SERVICE/OPERATIONS SUPERVISOR Teleperformance Bacolod October 2018 - April 2023 Health Insurance and Travel Accounts ETEEAP Graduate 2023 La Consolacion College - Bacolod assist customers with their insurance enrollment, prescription refills, prior authorization with providers or pharmacist assist with travel bookings, changes and cancellations for flight, Expertise & Skills Customer Service Flight, Hotel, Car Reservations GDS (Sabre) Shopify Phone, Email, Chat Support Technical Support Team Handling Cold Calling/Appointment Setting Inbound Calling Outbound Calling Travel Arrangements Order Processing SMS Management FAX Management Calendar Management, Setting and Sending Meeting Invites Personal experience in Social Media Management (using Canva) Collecting verified information and organizing it in Excel or Google Sheets Positive attitude with work Fast Learner Tools I had experience with hotel and car reservations receiving inbound calls handled a team, call monitoring, coachings, team meeting COLD CALLER/APPOINTMENT SETTER VA Temp (Real Estate Company based in USA) April 2023 - April 2023 check if homeowners are interested selling their properties COLD CALLER/APPOINTMENT SETTER Apollo Power (Solar Company based in USA) June 2023 - June 2023 check if clients are interested to install solar panels FOLLOW-UP SPECIALIST, SMS & FAX MANAGEMENT Quest Health Solutions (Diabetic Supply Company based in USA) May 2023 - December 2023 calling doctors office to follow up about patient’s medical records make sure they sign it then ship out the equipment to the patient CUSTOMER SERVICE/SALES REPRESENTATIVE Concertina PTY Ltd. October 2024- March 2025 Holiday Season Contractual - 5 months order processing using Shopify Google Suite/Workspace, Microsoft 365, Canva, assist customers with product inquiry HubSpot, TCN Dialer, Sabre GDS, Zoom, Zoiper Dialer, process returns of items that has been ordered online or over the phone Batch Dialer, Avaya, Cisco, Ready Mode, Hubstaff, References Upwork Tracker, Bitrix24, Outlook, Microsoft Teams, Call tools, Zillow, Dialpad, Podio, Shopify, Slack, Ring Central MAX Dialer, Ring Central Chat Renato Jayme Jr. Ivy Maniego Freelancer Freelancer Language Phone: Phone: English, Tagalog, Hiligaynon - - Email : - Email : -