Danielle Joy Sabrine

Hello and good day,

I have a total of 7 years of Customer Service experience and almost a year working remotely as a freelancer. To summarize my experience that would be;

• 2 years Customer Service/Technical Representative (Telco Account)

• 2 years and 4 months Customer Service and 6 months Operations Supervisor (Healthcare Insurance)

• 2 years Customer Service/Travel Agent (Travel Account)

• 1 month Cold Caller (Real Estate)

• 1 month Cold Caller/Appointment Setter (Solar)

• 8 months Outbound Follow Up Specialist (Durable Medical Equipment)

• 5 months Customer Service (Order Processing using Shopify)

Expertise & Skills:

Customer Service Flight, Hotel, Car Reservations GDS (Sabre) Shopify Phone, Email, Chat Support, Technical Support Team Handling, Cold Calling/Appointment Setting, Inbound Calling, Outbound Calling, Travel Arrangements, Order Processing, SMS Management, FAX Management, Calendar Management, Setting and Sending Meeting Invites, Personal experience in Social Media Management (using Canva), Collecting verified information and organizing it in Excel or Google Sheets.

Tools I had experience with:

Google Suite/Workspace, Microsoft 365, Canva, HubSpot, TCN Dialer, Sabre GDS, Zoom, Zoiper Dialer, Batch Dialer, Avaya, Cisco, Ready Mode, Hubstaff, Upwork Tracker, Bitrix24, Outlook, Microsoft Teams, Call tools, Zillow, Dialpad, Podio, Shopify, Slack, Ring Central MAX Dialer, Ring Central Chat

I look forward to the opportunity to discuss how my skills and experience align with your project needs.

Best regards,

Danielle Joy Sabrine